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    Client Resolution Representative I Retirement - Cumberland, United States - CBIZ

    CBIZ
    CBIZ Cumberland, United States

    2 weeks ago

    CBIZ background
    Full time
    Description

    With over offices and nearly 7, associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

    CBIZ has been honored to be the recipient of several national recognitions for :

  • Best and Brightest Companies to Work for in the Nation
  • Top Workplaces USA
  • Top Places to Work in Insurance
  • Best and Brightest Companies in Wellness
  • Great Place to Work Certification

    • CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top Retirement Plan Adviser (PLANADVISER).

    Essential Functions and Primary Duties:

  • Open a case for every inquiry, including those that can be resolved during the first call or e-mail, as well as inquiries that require substantive research or a response
  • Ensure accuracy in processing and responding within service level guidelines
  • Assist and resolve retirement plan participant requests and issues: Obtain account informationAnswer questionsExecute transactionsRespond to plan questionsProcess benefit payments
  • Additional responsibilities as assigned

    • Preferred Qualifications:

  • Bachelor's degree

    • Minimum Qualifications:

  • High School Diploma or GED
  • Zero to Two years of relevant work experience in the retirement planning industry
  • Proficient use of applicable technology
  • Advanced computer skills in Word, Excel, PowerPoint, and Outlook
  • Experience with digital data management/filling system is an asset
  • Ability to manage multiple projects and deliverables simultaneously
  • Excellent written/verbal communication skills and use of grammar
  • Excellent organizational skills and attention to detail
  • Ability to adapt to a changing environment
  • Ability to follow standard procedures
  • Ability to work cooperatively with others
  • Ability to build relationships and trust with internal and external clients and other key stakeholders

    • #LI-OD1

    #LI-Hybrid

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