- Setup,monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a)
- 4+ years demonstrated ability to set up and disable
- Demonstrated ability to train over 100 users in all aspects of
- Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc).
- Demonstrated ability to resolve issues with Zoom.
- 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business.
- Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues.
- 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues).
- 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues.
- Must have an undergraduate degree.
- Certified trainer in web conferencing (
- Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform.
- Must be a US Citizen upfront.
- Must be able to obtain a Public Trust security clearance.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
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Senior User Support Specialist - Miramar, United States - Contact Government Services, LLC
Description
Senior User Support SpecialistEmployment Type:
Full Time, Senior-level
Department:
Information Technology
CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.
To carry out our mission, we are seeking candidates who are excited to contribute to government innovation,appreciate collaboration, and can anticipate the needs of others.
Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
Qualifications:
Our commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.
For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovationExplore additional job opportunities with CGS on our Job Board:
For more information about CGS please visit:
or contact:
Email:
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