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    Customer Service Specialist - Plano, United States - asTech

    asTech
    asTech Plano, United States

    1 week ago

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    Description

    ** Customer Service Specialist**

    **Job Category****:** Customer Service **Requisition Number****:** SPECI002283 Showing 1 location **Job Details**

    **Description**

    **The Company**

    Headquartered in Plano, Texas, asTech is a leading provider of diagnostic solutions and services to the collision repair industry. asTech, which stands for a utomotive s ervice tech nicians, is the first company of its kind to specialize in servicing vehicle electronics. The Company provides remote, mobile, and in-shop automotive electronic services using its patented asTech device, performed by ASE-Certified Master Technicians.

    **Primary Purpose of the Position**

    The primary responsibility of the Customer Service Representative position is to provide support to our customers and master technicians. The position will support the overall company goal of providing automotive diagnostic scan reports to our customers in an accurate and proficient manner. All other responsibilities required are to maintain quality control, accuracy and efficiency of delivery of services and customer satisfaction.

    **Essential Functions**

    Answering incoming calls and customer inquiries; it is important to gain a clear understanding of their request; answer questions and offer assistance

    Resolve issues/complaints or problems with the use of the AsTech device; escalate issues as appropriate

    Support customers use of the device by providing basic training and assistance on setup for scanning

    Resolve customer issues regarding billing

    Produce invoice and/or service reports with correct charge and transmitting to customer within a timely manner

    Monitor and scan reports on a daily, weekly, monthly and annual basis

    Maintain a digital and physical record of all invoice/reports

    Contributes to team effort by accomplishing related results as needed

    **Other Duties:** Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    **Minimum Qualifications:**

    Minimum of High School Diploma

    Customer Service, Quality & Accuracy Focused

    Basic computer skills and knowledge of Microsoft Office Word/Excel/Outlook

    **Preferred Qualifications:**

    Basic account billing and/or customer service background preferred

    Experience and Salesforce proficiency is a plus

    Problem Solving

    Documentation Skills

    Phone Skills

    Multi-tasking

    Detail Oriented

    Strong work ethic

    Flexible schedule

    College degree a plus

    **Work Environment:** This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.

    **Physical Demands:** This is largely a sedentary role. Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

    **EEO Statement:** The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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