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    Mid-Level Business analyst - Dallas, United States - RIT Solutions, Inc.

    RIT Solutions, Inc.
    RIT Solutions, Inc. Dallas, United States

    1 week ago

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    Description

    Title:

    Mid-Level Business analystLocation: downtown Dallas, TX, -local/hybridDuration: 12 month contractMust have a valid LinkedIn profileSummaryThis position will be responsible for the development and maintenance of tracking all assigned initiatives, reporting, dashboards, forecasts and processes to aid in verifying vendor-suppled metrics, device deployment, strategic planning, and enablement of all EUC next generation efforts.

    Key Roles & Responsibilities Directly or through others, the incumbent will:


    • Work with senior team members, program managers and internal partners to identify areas for operational improvement and coordinate the development of processes in response to recommendations.
    • Continuously apply industry standards to EUC practices to enhance and identify meaningful daily, weekly, and monthly metric around activities for current operations and future toolsets.
    • Develop reports and maintain dashboards to monitor and analyze EUC operations.
    • Proactively monitor project data to identify time, cost or quality issues and report to appropriate internal personnel.
    • Analyze, improve, and utilize reports to monitor on-going EUC efforts.
    • Support program managers and internal partners with required data analytics such as ad hoc data mining, reporting and generation of support data.
    • Conduct resource tracking, project variance updates and schedule development to effectively communicate project documents.
    • Commitment to learn new methods, techniques and software to accomplish tasks and fulfill the needs of the organization.
    • Maintain user confidence and protect operations through the maintenance of confidential information and compliance with Oncor Electric Delivery safety standards.
    • Implement continuous process improvement through program evaluation and maintenance of best practices.
    • Initiate, develop and maintain cross-functional relationships with various internal work groups.
    • Ability to do multi-tasking and manage multiple projects.
    • Performs all essential aspects and functions of the job as well as any other specific job requirements as assigned.
    • Make recommendations for and assist in the development of data driven metrics and tracking mechanisms to determine the compliance with EUC KPI's.
    • Knowledgeable in Scaled Agile Framework (SAFe) ways of working as it relates to EUCEducation,Experience and Skill Requirements
    • High school diploma with 4-6 years related work in computer information systems experience.
    • Bachelor's degree with 3+ years' experience in a data analytical or statistical discipline preferred. Advanced analytic/computer skills preferred
    • Knowledge and experience with the JIRA, ITSM, SCCM, or Workspace ONE is preferred
    • Knowledge and experience with supporting End User Computing processes and procedures as it relates to desktops and laptops that are deployed in an organization's environment
    • Knowledge of remediating and managing desktop related security vulnerabilities is preferred
    • Experience in Microsoft Office applications with advanced EXCEL queries and VBA
    • Knowledge of business intelligence, database/business analytics and data dashboard software
    • Strong written, verbal, and interpersonal skills
    • Self-starter with demonstrated organization skills
    • Strong written/verbal communication and interpersonal skills
    • Must have organizational and multi-tasking skills to effectively manage large volumes of work
    • Capable of working with people of diverse background and varying levels of experience
    • Knowledge of company operations, organizational structure, policies, procedures and the technology environment is a plus.
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