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    Director, Patient Access - Chicago, United States - Huron

    Huron
    Huron Chicago, United States

    1 week ago

    Default job background
    Full time
    Description

    The Opportunity

    Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

    Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

    Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

    Join our team as the expert you are now and create your future.

    Position Summary

    Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

    Adventist Health's revenue cycle operations are jointly operated by Huron and Adventist health. Huron provides strategic revenue cycle operations leaders (managers and above are employed by Huron), while revenue cycle associates and supervisors are badged and employed by Adventist. Adventist, like all other providers in the market, is under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Adventist, in collaboration with Huron, must empower leaders, clinicians, employees, affiliates, and communities to build a culture that fosters innovation to achieve the best outcomes for patients and succeed long-term.

    Learn more about Adventist here: .

    Joining the Huron Managed Services team means you'll help Adventist evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

    Join our team as the expert you are now and create your future.

    Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution. Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed. Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize their accomplishments. Provide timely feedback to encourage success, ensure accountability, and connect opportunities for your associates' development. Identify the right talent to achieve the desired results. Promote and build a diverse cohesive team to accomplish objectives and align associates' skills to fill gaps.

    DUTIES & RESPONSIBILITIES:

    •Guides and directs subordinate supervisors/managers on patient access team

    •Develops and implements policy and procedure recommendations to meet the needs of the Health and Hospital System and its patients;

    •Oversees preparation of the budget for areas of responsibility and participates in the preparation of the annual Health and Hospital System budget.

    •Prepares annual statement of goals and objectives in collaboration with subordinates;

    •Ensures compliance with all Federal, State, local government, and private industry mandates;

    •Ensures staff are aware and compliant with all applicable laws, regulations, guidelines, etc.

    •Analyzes and identifies patient access service needs to determine appropriate action and make recommendations for problem resolution or procedural changes if appropriate;

    •Identifies issues, risks, barriers and opportunities for improvement related to patient access area.

    •Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitor performance against Key Performance Indicators;

    •Develops professional and technical skill set in subordinate staff, and develop ongoing training and education materials for staff and patient education;

    •Supervises, trains, develops and motivates subordinate staff;

    •Performs related duties as required.

    KEY RESPONSIBILITIES:

    •Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members

    •Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change

    •Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership

    •Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client's business objectives

    •Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management

    Qualifications


    • Current U.S. work authorization required
    • Bachelor's degree required
    • Proficient in Microsoft office (Word, PowerPoint, Excel)
    • Direct Supervisory Experience required
    • Patient Access experience required, 2-3 years in a leadership capacity required
    • 6-8+ years of healthcare operations experience

    Posting Category

    Healthcare

    Opportunity Type

    Regular

    Country

    United States of America
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