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    Special Assets/Default Management - Irvine, United States - Archwest Capital

    Archwest Capital
    Archwest Capital Irvine, United States

    1 week ago

    Default job background
    Description

    Essential Functions

    • Overall responsibility for a function or departments within the Special Assets Loan Administration Group
    • Manages all special assets to highest/best outcome (including resolution, refinance, reinstatement, forbearance, foreclosure, bankruptcy, loss mitigation, liquidation, etc.)
    • Manages team members to achieve such outcomes
    • Responsible for internal and external compliance within all areas of Special Asset Servicing
    • Establishes regular operational reporting that identifies gaps in attaining required service levels
    • Places controls and risk procedures in place to mitigate errors
    • Drives the development and analysis of data to identify trends and determine root cause servicing issues; utilizes data to facilitate process implement initiatives
    • Generates new ideas, recognizes the need for new or modified approaches; brings perspectives and approaches together to improve practices
    • Assures contractual client service standards are achieved or exceeded on a monthly basis
    • Manages all Default system and enhancements associated with mortgage-servicing platform
    • Oversees policy and procedure development and enhancement within Default
    • Responds to client issues as needed
    • Develops and prepares annual budgets and monitors monthly expenses; initiates controls to maintain expenses within budget
    • Facilitates long-term planning, plan creation, and execution based on changing business and market environment
    • Establishes business goals in partnership with senior management for overall function and departments
    • Measures and monitors key functional performance measures by department, to increase income, and improve service levels
    • Works with managers to develop and monitor individual and departmental goals and provides effective feedback and guidance on a regular basis; holds managers accountable for meeting established goals
    • Develops and maintains staff planning forecast to recruit, develop and retain a cohesive Default support structure that motivates and builds a superior Default team
    • Administers staff performance and leads effective performance management and professional talent development across all respective departments
    • Ensures all activities are in accordance with company and regulatory risk and compliance requirements
    • Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk.

    Competencies/Skills

    • Progressive experience and significant exposure to all default areas of loan servicing including Collections, Loss Mitigation, Foreclosure, Bankruptcy, REO, Claims and Default Compliance
    • Strong analytical/financial analysis skills
    • Demonstrated success implementing technological solutions to improve productivity, increase customer service levels, or expand capacity
    • Strong leadership skills to inspire outstanding performance through collaboration
    • Strong customer service skills to effectively execute the strategic goals and mission of Cenlar, while demonstrating Key Success Factors
    • Strong attention to detail with the ability to stay organized and problem solve in a fast-paced environment
    • Ability to articulate issues, problem solve and analyze with creative and outside of the box thinking
    • Strong communication skills (written and verbal) with internal and external partners; ability to convey findings in a concise and comprehensive manner
    • Effective organization and time management skills
    • Capability to build trusting relationships internally and externally and elicit confidence by demonstrating reliability
    • Strong team player with the ability to work effectively in a cooperative and diverse environment
    • Capacity to analyze processes, support change and think operationally and strategically to achieve business goals
    • Advanced use of Microsoft Office Suite

    Education and Experience

    • Bachelor's degree or equivalent experience
    • 7+ years of experience in mortgage operations including loan administration, loan asset management, loss mitigation, mortgage servicing or mortgage banking

    Accessibility:

    • At Archwest, we will make reasonable accommodations to enable individuals with disabilities to perform essential functions. Please just let us know by contacting us at
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