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    IT Asset Management Specialist - Irvine, United States - Golden State Foods

    Golden State Foods
    Golden State Foods Irvine, United States

    1 week ago

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    Description

    Overview:

    Job Summary:

    Manage physical assets including device tracking, maintenance, management, repairs, and ordering. Support systems analysts and tech teams with day-to-day issue resolution and movement of devices. Maintain inventory and keep cycle counts.

    This role is a Hybrid role with 3 days in and 2 days out. During the first two to three months it will be more in office to get trained and learn the role.

    Responsibilities:

    Be on-site and in-office during normal business hours (hybrid schedule) . Limited after-hours support for severity 1 issues only.

    Essential Responsibilities

    • Daily RMA processing using GSF standard operating procedures.
    • Hardware troubleshooting and repair.
    • Asset receiving and reconciliation.
    • Managing hardware assets using Avalanche, Asset Panda, Meraki, and ServiceNow HAM.
    • Manage asset inventories including stocking, just-in-time ordering, redeployment, replenishment, cycle counts, receiving, and other essential asset management functions.
    • ServiceNow ticket management for device failures or repairs.
    • Device staging and procurement to deliver to end users for production floor use.
    • Manage asset deployments and reclaims (e.g., new hire/termination asset processes).

    Device Management

    • Assess the device operating system and provide recommendations.
    • Support ongoing projects with device preparation and staging.
    • Upgrade devices with the latest firmware.
    • Experience with ticketing standards, practices, and workflows (ServiceNow, Jira, DevOps).
    • Act as point person for all mobile devices, iPads, wireless printers, label printers, headsets, chargers, VoCollect, etc.
    • Experience with RF devices/technologies related to WLAN and Bluetooth testing

    Asset Management

    • Experience with inventory and asset control methods, excellent organizational skills.
    • Track and manage the movement of assets between facilities.
    • Familiarity with IT governance processes to track equipment.
    • Manage all repair and returns processes.
    • Manage device maintenance contracts.
    • Work with teams on equipment needs and create reports on counts and statuses.
    • Recommend purchase strategies for equipment that have End of Life, End of Service, or out of warranty.

    Training and Documentation

    • Develop documentation for standard systems testing and user-acceptance testing.
    • Develop user setup and configuration training manuals to streamline the deployment of new devices and implementations.
    • Train other team members in device standards, processes, and methodologies.

    Applications Support

    • Adaptability to learn business applications used on devices (ex. Red Prairie, VoCollect, Microsoft Dynamics 365).
    • Able to learn and use software tools to support device and asset management including Asset ServiceNow HAM, Panda, StageNow, SOTI, Avalanche, SplashTop, and VoCollect.

    Work Ethic and Communication Skills

    • Ability to work independently with limited supervision.
    • Able to communicate effectively with team members.
    • Desire to contribute to a highly collaborative team with enthusiasm and a positive attitude.
    • Must be able to lift equipment up to 50 lbs.
    • Must be highly reliable and organized, uphold a professional attitude, and adhere to company and customer policies and procedures.
    • Perform all essential duties and responsibilities in a safe, ergonomic, and ethical manner.

    TRAVEL EXPECTATIONS

    • Regular travel requirements (15%) for implementations and go-lives.

    MANAGEMENT RESPONSIBILITY

    • None Individual Contributor Role
    Qualifications:

    EDUCATION /CERTIFICATION

    • Two-year college required or applicable trade school or commensurate work experience.
    • Any of these certifications are a plus:
    • ITIL 4 Certifications: Foundation or Specialist
    • CompTIA Certifications: A+, ITF+

    EXPERIENCE

    • 3 + years in an IT-related role (hardware/software support, asset management, or similar).
    • Experience with MDM applications (Avalanche, SOTI, Mobile Iron, Azure) a plus
    • Experience with Zebra, Honeywell/VoCollect, and Printronix devices a plus
    • Managing hardware assets using ServiceNow HAM Avalanche, Asset Panda, Meraki
    • Experience with ticketing standards, practices, and workflows (ServiceNow, Jira, DevOps)
    • ITIL Incident Management, General Office Applications, Packaged Software, Remote Assistance Tools (SOTI, Avalanche, SplashTop, RDP/RDM)

    ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

    Technical

    • RF Device Configuration Management, Automated Testing Tools
    • ITIL Incident Management, General Office Applications, Packaged Software, Remote Assistance Tools (SOTI, Avalanche, SplashTop, RDP/RDM)
    • Microsoft Excel

    Business

    • Innovative Solutions
    • Functional Writing, Test Plans
    • Quality Assurance & Controls, Release Management, Service Level Management, Strategic Sourcing, Technical Writing

    Compensation and Benefits:

    At GSF, we believe that investing in our associates strengthens our culture and fuels our growth. We care about your well-being, and will support you with the following:

    • Paid time off subject to eligibility, including paid leave (in compliance with state and local regulations), vacation, sick, holiday, jury duty, and bereavement.
    • Comprehensive benefits package to support our associates and their families, subject to elections and eligibility: Medical, Dental, Vision, 401(k), Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D), Retirement Plan.
    • Associate Development via Education Reimbursement and/or Scholarships, virtual courses, or classroom development experiences.
    • Flexible work schedules (subject to your location and role).
    • Please note that the compensation details listed in postings reflect the base pay only.
    • Additional compensation including bonuses and car allowances are subject to eligibility.

    The expected range for this position is $70,000 to $90,000 base salary per year, plus bonus.

    Location, confirmed job-related skills, education, experience, and relevant training will be considered in setting the actual starting salary.

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