- Follows standard help desk operating procedures to accurately log all requests using our in-house tracking system.
- Completes initial client contact and works to quickly resolve issues. Resolution of issues in 15 to 30 minutes or escalation to Tier II Specialist if needed.
- Troubleshoots software and hardware issues.
- Completes account creation, unlocks, and resets, new computer setup, monitoring of alert, gathers information and troubleshoots client issues.
- Completes basic file restores, basic software and hardware installations.
- Documents processes of pertinent technical information and backup reporting.
- Monitors and documents the status of support requests until a resolution is reached.
- Builds rapport with various types of business clients.
- Microsoft Windows desktop support, remote desktop support
- Citrix
- Microsoft Server
- Microsoft Office products
- Troubleshooting network connectivity issues
- Active Directory
- Back Up solutions
- Apple products
- Mobile device support
- MUST work at Corporate office (not a remote position)
- Non-restricted California driver's license
- Reliable vehicle with current registration and insurance
- Willingness to work overtime, nights, weekends, holidays and on-call schedule
- Willingness to continue education if/when requested
- Ability to work well in a team
- Ability to work on and adjust to multiple client networks in one day
- Ability to handle stressful situations and carry up to 40 lbs.
- Background check required
- High School diploma or GED
- Associate's degree in either computer science or business is preferred but not required
- Technical field certifications are not required but are a plus
- Educational certifications are not required but are a plus
-
Technical Support Specialist
2 weeks ago
CIO Solutions Fresno, United StatesJob Description · Job DescriptionAbout us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for over 30 years and continue to grow each year with one goal ...
-
Peer Support Specialist
3 weeks ago
WestCare Foundation Fresno, United StatesJob Details · Job Location Fresno W Martin Luther King - Fresno, CA Position Type Full Time Education Level High School Salary Range $ $16.00 Hourly Job Category Nonprofit - Social Services Description · POSITION SUMMARY: · With assistance from professional project staff the Pe ...
-
Peer Support Specialist
54 minutes ago
RH Community Builders Fresno, United StatesThe Lodge is an innovative, supportie environement for individuals experiencing homelessness. Peer Support Specialist utilize their lived experience, motivational interviewing, to build stong relationships and encourage acceptance of services. · Peer Support Specialist I is the ...
-
Network Support Specialist
3 weeks ago
Kotman Technology Fresno, United StatesJob Description · Job Description Salary: $55,000 - $75,000 · We are looking to hire a Team Member who · loves working with and helping people · but who also · loves working with technology . You must possess excellent communication skills, work well in a team and know how to ...
-
Peer Support Specialist Dart West
4 weeks ago
Mental Health Systems Fresno, United States Regular Full time over 30 hrsJOB SUMMARY · Provide education, support, and interventions assisting in clients' recovery from mental health and substance use disorder from a personal and educational perspective. Provide group and individual counseling, case management, advocacy, and outreach to clients, and f ...
-
25U Signal Support Systems Specialist
2 weeks ago
Army National Guard Fresno, United StatesJob Description · Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. · Signal Support Systems Specialists are responsible for integrating sign ...
-
IT Support Specialist I
1 week ago
Central New Mexico Community College Clovis, United States Full timePosition Summary · Under close supervision, the IT Support Specialist I is responsible for providing end user support to students, faculty, and staff. The position will provide excellent customer service to the College's students and desktop users through first call resolution. ...
-
Peer Support Specialist
4 days ago
WestCare Foundation Fresno, United StatesPeer Support Specialist · Job Details · Job Location · Fresno W Martin Luther King - Fresno, CA · Position Type · Full Time · Education Level · High School · Salary Range · $ $16.00 Hourly · Job Category · Nonprofit - Social Services · Description · POSITION SUMMARY: · With assis ...
-
Technical Support Specialist
3 weeks ago
CIO Solutions Fresno, United StatesAbout us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for over 30 years and continue to grow each year with one goal in mind to provide our clients w ...
-
Family Support Specialist
2 weeks ago
RH Community Builders Fresno, United StatesJob Description · Job DescriptionPosition Summary · The Family Support Specialist plays a crucial role in providing comprehensive support services to eligible households. The primary focus of this position is to deliver family-centered support, and wrap-around services to enhanc ...
-
Peer Support Specialist
2 weeks ago
RH Community Builders Fresno, United StatesJob Description · Job DescriptionThe Lodge is an innovative, supportie environement for individuals experiencing homelessness. Peer Support Specialist utilize their lived experience, motivational interviewing, to build stong relationships and encourage acceptance of services. · P ...
-
Network Support Specialist
4 weeks ago
Kotman Technology Fresno, United StatesJob Description · Job DescriptionSalary: $55,000 - $75,000 · We are looking to hire a Team Member who loves working with and helping people but who also loves working with technology. You must possess excellent communication skills, work well in a team and know how to support dem ...
-
Housing and Support Specialist
2 weeks ago
Fresno Economic Opportunities Commission Fresno, United StatesJob Description · Job DescriptionSUPERVISORY RESPONSIBILITIES · None. · SUMMARY · Under the direct supervision of the Program Manager, provides housing and support services to individuals and families who are homeless and chronically homeless for Sanctuary Housing Programs. · A ...
-
Applications Systems Support Specialist I
2 weeks ago
Educational Employees Credit Union Fresno, United StatesApplications Systems Support Specialist I · 3488 W Shaw Ave, Fresno, CA 93711, USA · Req #1053 · Monday, April 22, 2024 · Full-time · Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. EECU promotes a positive work ...
-
25U Signal Support Systems Specialist
2 weeks ago
National Guard Fresno, United States Full time· Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. · Signal Support Systems Specialists are responsible for integrating signal systems and ne ...
-
Lifestyle Furniture Corporation Fresno, United States**Solar Technical Support Specialist** · Fresno, California | Full Time **Job Summary** · An Engineering Support Specialist is responsible for creating and approving plan sets for residential PV systems. The candidate must be comfortable, confident, and knowledgeable both writt ...
-
Peer Support Specialist
2 weeks ago
WestCare Foundation Madera, United States Part timePeer Support Specialist (Part Time) · Job Details · Job Location · Madera CPRS - Madera, CA · Position Type · Part Time · Education Level · High School · Salary Range · $ $18.85 Hourly · Job Category · Nonprofit - Social Services · Description · POSITION SUMMARY: · Person i ...
-
Medical Support Specialist
4 days ago
Camarena Health Madera, United StatesJob Description · Job DescriptionThe Medical Support Specialist shows genuine warmth with patients and has the ability to make them feel comfortable in the center while providing excellent customer service and technical competent nursing assistance to both patients and Camarena H ...
-
Peer Support Specialist
3 weeks ago
WestCare Foundation Madera, United States Part timeJob Details · Job Location Madera CPRS - Madera, CA Position Type Part Time Education Level High School Salary Range $ $18.85 Hourly Job Category Nonprofit - Social Services Description · POSITION SUMMARY: · Person in this position is responsible for providing peer leadership, ...
-
Training for IT system management clerk
1 week ago
Titan Ventures Yosemite Valley, United StatesIT System Management Specialist (m/f/d) for Yosemite ValleyStarting in September 2024, we are looking for an IT System Management Specialist (m/f/d) to join our team at our Munich-Aubing branch. · As an IT System Management Specialist (m/f/d), you will be responsible for the pla ...
Technical Support Specialist - Fresno, United States - McMillan Consulting
Description
Job Description
Job DescriptionSalary: Starting at $20Technical Support Specialist - Tier I:
An established IT Consulting firm with over 30 years in the industry is looking for energetic and motivated individuals to join our team. The ideal candidate will possess excellent communication/interpersonal skills and the willingness to learn and cross-train with other IT staff members.
Do you have what it takes to be a Technical Support Specialist at McMillan IT Engineering? Are you able to multitask with ease? If so, read the details below to see if you qualify to apply.
The Tier I Technical Support Specialist at McMillan IT Engineering provides first-tier support to end users for either PC, server or mainframe applications, and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends system modifications to reduce user problems. Daily interaction with Microsoft Exchange and Active Directory.
This is a Entry Level On-Site Position.
Corporate office - Fresno, California
Job duties include, but are not limited to:
Previous experience in the following is a plus:
Requirements:
Certificates, Licenses, Education Requirements:
Bilingual is a plus.
Competitive Full-Time wages and benefits, DOE.
Interested parties please submit resumes via site posting or email, no phone calls or walk-in's