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- Administrative Support: Assist students and faculty with basic technical issues in Canvas, remote proctoring system, and Turnitin by responding to Help Desk tickets assigned to CTLA and User Services groups. Develop a deeper understanding of Canvas, remote proctoring platforms, and Turnitin.
- Help Desk Support/Training: Provide training to the Help Desk staff to increase their ability to provide more effective first level contact support for Canvas and technical issues.
- Training & Document Development: Participate in CTLA/Help Desk/User Services departments including training offered to students, faculty, and staff. Work with CTLA team in the development of forms for students and/or faculty training and references (i.e. VoD, PowerPoints, Tip Sheets). Research new bugs, quirks, and/or problems facing users in Canvas, remote proctoring system, and Turnitin.
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- Proficiency in computer applications including Microsoft Office and Adobe Acrobat, multi-line telephones and attention to detail is required.
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- Preferred knowledge of Everything Help Desk software, Banner, and Workday.
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IT Support Specialist I - Clovis, United States - Central New Mexico Community College
Description
Position Summary
Under close supervision, the IT Support Specialist I is responsible for providing end user support to students, faculty, and staff. The position will provide excellent customer service to the College's students and desktop users through first call resolution.Duties & Responsibilities
ESSENTIAL FUNCTIONS:
PHYSICAL REQUIREMENTS:
Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, and pushing and pulling of up to 20 lbs.
SCHEDULE DETAILS:
Must be available to work 40 hrs. per week with normal work hours from 8:00 am to 5:00 pm. Occasional evening and weekend hours may be required.
ADDITIONAL DUTIES AND RESPONSIBILITIES include but are not limited to:
Perform other duties as assigned.
Minimum Qualifications:
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
IT Support Specialist I professionals in Clovis
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