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Miami Beach

    Sales Manager - Miami Beach, United States - Highgate

    Highgate
    Highgate Miami Beach, United States

    6 days ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    Overview

    The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

    Responsibilities:

    • Attend daily Highgate Hotel Business Review (HHBR) meeting.
    • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
    • Develop a complete knowledge of company sales policies and SOP's and ensure knowledge of and adherence to those policies by the sales team.
    • Meet or exceed set goals.
    • Operate the Sales Department within established sales expense budget.
    • Participate in required M.O.D. and Saturday office coverage as scheduled.
    • Initiate and follow up on leads.
    • Maintain and participate in an active sales solicitation program.
    • Monitor production of all top accounts and evaluate trends within your market.
    • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
    • Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
    • Invite clients to the hotel for entertainment, lunches, tours and site inspections.
    • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
    • Assist in the preparation of required reports in a timely manner.
    • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
    • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
    • Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
    • Meet and greet onsite contacts.
    • Abide by Prime Selling Time (PST).
    • Develop networking opportunities through active participation in community and professional associations, activities and events.
    • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
    • Entertain clients.
    • Handle inquiries as part of Inquiry Day Program.

    Qualifications:

    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • High School diploma or equivalent required.
    • Must be skilled in Windows, Company approved spreadsheets and word processing.
    • Long hours sometimes required.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Participate in M.O.D. coverage as required.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing nametags.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management.
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