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Elmhurst

    Desktop Engineer - Elmhurst, United States - RW Joseph Consulting Group, Inc.

    RW Joseph Consulting Group, Inc.
    RW Joseph Consulting Group, Inc. Elmhurst, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Desktop Engineer

    Type: Long-term Contract

    Department/Group: IT Infrastructure

    Reports To: IT PMO

    Location: Elmhurst, IL/ Remote

    ABOUT RW JOSEPH CONSULTING GROUP

    RW Joseph Consulting Group, Inc. (the Company) is a specialty technology consulting and workforce solutions organization. We engage in strategic partnerships that provide the right people to deliver strategic initiatives that drive growth. A clear understanding of our clients vision, goals, and challenges enable us to deliver the right resource for your business. We offer consulting and staffing services - contract, contract-to-hire, and direct placements.

    JOB OBJECTIVE

    We are seeking a highly motivated, skilled Desktop Engineer to join our Infrastructure and Operations (I&O) team. The Desktop Engineer will maintain, support, and optimize our organization's desktop computing environment. The ideal candidate will possess a strong desktop engineering background, excellent communication skills, and be committed to delivering top-notch service to our employees. This position requires exceptional customer service, the ability to prioritize effectively, and strong analytical thinking and problem-solving skills.

    SKILLS & ABILITIES

    Role and Responsibility

    • Installing and setting up equipment and hardware/software and performing upgrades when necessary
    • Set up, configure, and integrate applications into the desktop environment, ensuring seamless compatibility and functionality.
    • Monitor and manage updates and patches for desktop software, ensuring compliance with vendor recommendations and industry best practices.
    • Maintain deployment checklists for supported end-user computing devices,
    • Ensure that all required steps in the deployment process are completed and that all systems meet baseline security requirements.
    • Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
    • Creates, packages, and tests images and patches operating systems, while maintaining an appropriate
    • balance between security and usability
    • Develop, test, and deploy images and application packages.
    • Make recommendations and implement best practices to improve the process of imaging systems.
    • Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
    • Collaborate with cross-functional teams to troubleshoot and resolve software-related problems.

    Preferred skills

    • Good written and oral communications skills with clients and management, as well as people skills
    • Skilled in desk-side support and PC break/fix, including basic administration of Windows O/Self-motivated with the ability to work in a fast-moving environment.
    • Solid background in Mac and PC software and hardware troubleshooting
    • Excellent research skills to develop solutions that may not be readily obvious
    • Ability to multi-task and adapt to changes quickly.
    • Ability to work with deadlines and complete tasks on-time.
    • MS Office Suite and application support

    EXPERIENCE

    • 5-7 years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system.
    • Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computers.
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