Desktop Support Engineer - Brooklyn, United States - Third Bridge

Description

Job Description

What will you do?

As Third Bridge's Desktop Support Engineer, you'll play a vital role to keep our business running smoothly Providing first line support within our Tech Success team, you'll fix all technology issues that our employees may face.

You'll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting our other locations around the globe.

Some of your responsibilities will include:
User account creation, maintenance and closure

Issuing equipment, inventory management, organise deliveries and shipments

First line technical support:
triaging issues, gathering information, resolving tickets

Desk configuration and AV set up for meetings and events

Managing escalation or delegation to senior team members or wider Tech and Product departments

Working from within our New York office, you'll be a friendly face in the team, that is welcoming and supportive, translating technical fixes into easy to understand steps for all employees with their individual requirements and varying levels of technical knowledge.

Third Bridge is a fast paced and changing environment, striving for continuous improvement. This also brings opportunities to grow and develop whilst contributing to our company goals. You'll receive full training and ongoing support from your team.

Whilst this is an initial 12 months fixed term contract there is a possibility for extension, and you will be entitled to all the benefits described below.