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New York City

    Desktop Engineer - New York, United States - City Centre

    City Centre
    City Centre New York, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    IT Support part time 1 day per week:

    • • Manage the resolution of incidents/tickets (assigned by the support manager), per respective SLA processes and guidelines, supporting local and remote employees.
    • • Kind, considerate and patient service.
    • • When possible, IT on-boarding session for new employees helping with first setup and steps.
    • • Knowledge Base articles creation to enable faster and better self-service approach.

    Hardware support / Inventory:

    • •
    • • Ensure all meeting rooms are up to date and working through periodic testing.
    • • Roll-out, provisioning and inventory of internal devices (e.g. laptops, workstations and other peripherals) and ensure the compliance with the company rules.
    • • Prepare returned equipment for re-use using high sanitization/ hygiene protocols.

    New York, Broadway $300 1 day per week

    Ticketing system: Jira Service Management

    Remote Desktop App: Teamviewer

    Requirements

    Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals. Apple and MAC devices.

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