Clinical Operations Coordinator - New York, United States - Rivia Mind - Open Positions

Description

Job Description

Who We Are

Rivia Mind is a tele-behavioral Mental Health and Well-being Practice based in NYC, with services across New York, New Jersey, Connecticut and Florida. We are an interdisciplinary group of psychiatry and psychology providers, supportive operational staff and contributors who focus on delivering accessible, reliable, and quality evidence-based holistic treatment. We primarily see adult patients and deliver diverse services, including psychopharmacology, psychotherapy, and specialty offerings. We have a dynamic team to address people's needs beyond just medication management. Our employees operate in a collegial atmosphere with collaborative team dynamics and mutual self-improvement opportunities. Here, we foster a culture of respect, diversity, and inclusion for all. Our employees are actively engaged by a culture that reinforces our beliefs and is guided by our mission, vision and values. To learn more about our Practice, please check our website at

What makes Rivia Mind unique:

• We practice continuous learning, collaboration, and excellence in all that we do
• We support a holistic philosophy of care that considers various factors through our delivery of evidence-based treatment
• We embrace accessible and reliable quality Mental Healthcare practices
• We are inspired by our community with commitment to making a positive impact

Job Summary

Supports Clinical Operations and Compliance Department by managing clinician's schedules, attending to patient scheduling needs, being a resource for clinicians, assisting with resolving patient complaints, maintaining ongoing reports, assisting with new projects, and being mindful of compliance adherence of the organization.

Work Environment: Hybrid - Primarily Remote - Will need to go into the office as needed to provide coverage (Anticipate once or twice a month)

Job Responsibilities & Qualifications

Responsibility Composition

60% - Managing clinical operations support to providers

15% - Routine reporting management

15% - Role specific processes and responsibilities

10% - Compliance & Department specific collaboration

Responsibilities

• Communicate effectively, professionally, and promptly with clinicians
• Communication breakdown as follows: 50% emails, 20% video calls, 30% phone calls
• Coordinate clinicians' calendars with patients, supervisions, and other optional or mandatory meetings
• Monitor clinician schedules to ensure productivity and appropriate time blocks
• Develop and maintain collaborative professional relationships between operations and clinical departments
• Provide onboarding support by training and assisting incoming new clinicians
• Ensure efficient onboarding and deboarding processes of providers with thoughtful collaboration involving necessary departments (People Operations, Marketing, etc.)
• Be a resource by providing additional support with clinical platforms, policy adherence, and report management
• Audit clinician compliance trainings and productivity standards
• Research, develop, and report on clinical operations projects initiated by you or delegated to you to maximize efficiency
• Review and resolve patient complaints in a professional and timely manner
• Support facilitation of patient transfers
• Maintain the Master List of Providers
• Leverage to maintain role and department specific boards
• Adept in troubleshooting EHR systems and business platforms
• Manage ongoing reports such as missing notes, deleted notes, unlocked notes, patients without follow-up appointments, and any other reports assigned/developed
• Ensure attendance and engagement by contributing to all departmental meetings
• Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals well-being, self improvement and potential
• Perform other related role and team function duties as assigned by department and group leaders

Qualifications

Required Education Level: High School Diploma or equivalent

Education Details: Degree in healthcare, business, operations or compliance preferred

Additional Qualifications, Skills & Attributes

• Two years of healthcare setting, business operations and clinical provider experience
• Desire to assess processes and provide effective solutions
• Organized and detail oriented
• Ability to build partnerships and foster collaborative relationships across the organization
• Self motivated and able to work autonomously
• Team oriented
• Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like and EHR/EMR platforms when applicable)
• Intermediate computer skills and technical aptitude required.

*Job Description Responsibilities and Qualifications are subject to change based on the needs of the Business

Benefits

We offer a comprehensive benefits package that includes:

Medical & Financial

• Medical, Dental, and Vision Insurance benefits are eligible on the 1st of the following month from your start date
• Optional enrollment in a HSA, FSA, or/and DCA per applicable plan
• Employer-paid Life and Accidental Death and Dismemberment (AD&D) Insurance, Short Term and Long Term Disability Insurance
• Competitive Pay
• 401(k) plan with immediate employer match and vesting
• Employee Referral Bonus Program

Paid Time Off & Leave

• Annual paid week off between Christmas and New Year's Day while the practice is closed
• Company Observed Holidays
• Generous Annual Paid Time Off (PTO) that is pro-rated for the remainder of the year based on start date (Tenure schedule for PTO increase too)
• Family Medical Leave (FLMA), Parental Leave, and Military Leave
• Paid Bereavement Leave (up to 5 days) and Paid Pet Bereavement / Medical Care Leave (up to 2 days)

Development & Engagement

• Annually allotted Paid Professional Development Days after one year of employment
• Professional Development Allowance after one year of employment
• Free Development Courses through our Learning Management System (Relias)
• Virtual and In-Person Social Events, Activities, and Community Support

Compensation & Employment Details

Pay Range: $40,000 - $50,000

Pay Type: Salary

Department: Clinical Operations & Compliance

Supervisor: Supervisor of Clinical Operations

Supervisees: None

Employment Status: Full Time (40 hours a week)

Minimum Hours: 40

Exemption Status: Non-Exempt W-2

Work Environment: Hybrid. Will need to go into the office if needed. Notice will be given

Work Schedule: Monday - Friday. 8am-4pm or 9am-5pm
Eastern Time Zone

Compensation Determination:

Rivia Mind is committed to equal and transparent pay. Please note that the salary range information is a general guideline and combines various labor markets within the US. The range displayed on each job posting reflects the minimum and maximum range of potential pay for this role. It is uncommon for an individual to be hired at or near the top of the range for their role.

Our compensation salary ranges or pay rates are determined by various factors.
- Job Qualifications, Job Responsibilities, Job Employment Level, Skills
- When applicable, Location, Work Environment, Licensure & Certifications, Specialty Experience, Education & Training, etc.

Your recruiter can share more about the specific salary range for this role during the hiring process.

Please note that the compensation details listed in the United States role postings reflect the base salary only, and do not include possible bonus or benefits if applicable to the role.

Equal Opportunity Employer

Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, weight, height, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly.