- Address patients' questions and concerns regarding their health, results, treatment plans, and prescribed medications via phone outreach.
- Deliver lab results and provide information on treatment solutions.
- Utilize standardized triage protocols and clinical judgment to prioritize patient care needs.
- Refer patients to appropriate levels of care, including emergency services, primary care providers, or specialists, as necessary.
- Document triage assessments and decisions accurately and comprehensively.
- Ensures completion and reconciliation of patient intake information.
- Facilitates medical documentation.
- Provides follow-up with patients after consultation as appropriate.
- Responsible for indexing of clinical patient records as requested.
- Review & interpret immunization titers.
- Document interpretation according to protocols.
- Review genetic test orders according to protocols and triage for genetic counselor or physician review
- Bachelor's Degree in Nursing or similar field from an accredited college or university; or equivalent professional experience.
- Licensed Registered Nurse (RN); multistate licensure preferred.
- Five years of professional clinical, nursing, or related experience; virtual/telehealth experience preferred.
- Understanding of broader clinical environment and alternative venues for care like telehealth.
- Understanding of HIPAA regulations and privacy policies.
- Experience using diverse technologies, such as: Trello, Slack, & Google Docs. Proficiency in Microsoft Office or equivalent applications required.
- Able and willing to learn/adjust to changes in protocols and/or workflows.
- Ability to manage multiple priorities and respond in a timely manner
- Ability to execute under accelerated timeframes and quickly adapt to changes in priorities.
- Excellent interpersonal skills.
- Excellent telephonic communication skills. Effectively able to communicate with clinicians, colleagues and staff.
- Skilled in developing, implementing, and administering work processes.
- Strong organizational and time management skills; strong attention to detail.
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Telehealth RN - Austin, United States - Everly Health
Description
Telehealth RN
The registered nurse is responsible for providing clinical care to support all clinical programs within Everly Health (including Everlywell, Natalist, and Everly Health Solutions).
This position will primarily involve working within a broader clinical care setting to assist with fundamental tasks related to providing excellent patient care in a virtual setting.
What You'll Do:
Who You Are:
Skills & Abilities Required:
