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    Customer Service - Wilmington, United States - Finswash

    Finswash
    Finswash Wilmington, United States

    3 weeks ago

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    Description

    ** Customer Service - FINS Car Wash by AAA - Oak Ridge Ln**

    **Job Category****:** Fins Car Wash **Requisition Number****:** CUSTO003692 Showing 1 location **Job Details**

    **Description**

    **Part-Time Position**

    ****Starting at $11.00-$12.00/hr based on experience****

    **TOP REASONS TO WORK AT FINS**

    **We Care**

    At AAA we care for our customers and our team members. We are a brand that has been known and trusted in the community for over 100 years. Every day, AAA Carolinas team members create moments that go above and beyond to build broad, deep and enriching relationships with our members. And no doubt, its because of our commitment and dedication.

    **We Teach**

    You will gain lifelong customer service skills, learn to work with a team and accomplish goals together.

    **Were Flexible**

    Flexible schedules that give you the freedom to work hours that best suit you (days, evenings, mid-shift, weekends).

    **Were Fun**

    Work can be awesome and you should feel great about your job, every day

    **We Compete**

    Fins offers competitive pay for all team members and positions.

    **Were Friendly**

    Have fun and develop lifelong friendships with a hardworking and diverse team.

    **WHAT YOULL DO**

    The Car Wash Team Member provides daily support to members and customers at our FINS Car Wash Locations. Primary responsibilities for this position include explaining the car wash service options to members and customers so they can select the best choice for them and then guide their car onto the track so they can enter the car wash. Exceptional customer service is an integral part of this role because you are there to assist our members and customers with all of their car wash needs and to answer any questions they may have. You will also be part of a team that ensures a safe and clean environment for everyone who visits and you may be required to conduct maintenance on equipment if needed.

    **ESSENTIAL FUNCTIONS**

    **People**

    Be a positive representative of Fins and AAA

    **Process**

    Keep safety and customer service the priority

    Ensure a positive customer experience every time

    Greet and talk with guests about our services

    Activate wash mechanism and monitor progress for operational issues

    **Product**

    Ensure car wash quality

    Ensure that the location is clean and that all equipment on the lot is maintained

    **WHO YOU ARE**

    **Required Qualifications**

    Ability to work a flexible schedule

    Customer Service Skills

    You want to develop, grow and be challenged

    No felony convictions in the past 7 years

    **Preferred Qualifications**

    Previous work experience at a car wash facility

    Mechanical aptitude to conduct general maintenance on equipment

    **Desired Skills**

    Ensure a safety focused work environment in all interactions and maintain an ethical work product

    Results focused

    Ability to hold yourself accountable to define and deliver measured objectives

    Take pride in supporting an exceptional Customer Experience Cx.

    You have great attitude and want to be a part of a dynamic team who all work together with the common goal of ensuring that our members receive the best experience possible from AAA.

    **COMPETENCIES**

    **Member Focused**

    Dedicated to meeting the expectations and requirements of internal and external customers

    Establishes and maintains effective relationships with members and gains their trust and respect

    Is committed and acts with members in mind

    **Drive for Results**

    Has a results focused bias for action

    Takes ownership, fosters an environment of personal accountability. See it, Own it, Solve it, Do it

    Is an effective listener. Seeks to understand before being understood

    **Operational Excellence**

    Demonstrates functional excellence within position and business line

    **Career Path**

    Team Member>Shift Manager>Assistant Manager > General Manager > Regional Manager

    **COME JOIN OUR TEAM**

    We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team

    **PHYSICAL DEMANDS**

    This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting.

    Ability to work outdoors while exposed to the weather elements. Ex - heat in summer, cold in winter.

    Finger and hand dexterity is required for frequent and continuous operation of all site equipment.

    Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

    Ability to process, express and exchange information orally, in writing, presentations and through online applications.

    Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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