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    Customer Service Specialist - Wilmington, United States - Rollins

    Rollins
    Rollins Wilmington, United States

    1 week ago

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    Description

    ** Customer Service Specialist / Administrative Assistant**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO025068 Showing 1 location **Job Details**

    **Description**

    **At Orkin, our purpose is to help protect the world where we live, work, and play.**

    Our **Customer Relations Specialists** are committed to this purpose.

    Our **Customer Relations Specialists** are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. **This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career**

    **The Successful Customer Service Specialist Will . . .**

    Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:

    Contact customers to schedule and confirm service appointments

    Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate

    Schedule & communicate with Service Technicians to meet customer requirements

    Perform outbound calls to customers to follow-up on service received

    Perform outbound calls to customers regarding outstanding account balances

    Receive payments from past due customers

    Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules

    Reschedule unserviced accounts within 24 hours

    Answer inbound customer service calls with an open, friendly greeting

    Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs

    Use strong communication skills to communicate/empathize with customers

    Work well within a team

    Participate in quality assurance processes/programs/initiatives as requested

    *If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team*

    **We Offer**

    Competitive hourly pay

    Comprehensive benefits package including medical, dental, vision, maternity & life insurance

    401(k) plan with company match, employee stock purchase plan

    Paid vacation, holidays, and sick leave

    Employee discounts, tuition reimbursement, dependent scholarship awards

    **Quality, comprehensive training programs**

    Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

    As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

    The Pest Management Industry is growing and is a recession resistant line of business

    Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA

    **Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

    **Keywords:** customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

    **Skills**

    **Required**

    **Problem Solving Ability** *Intermediate* **Influencing Others** *Intermediate* **Customer Service** *Advanced* **Customer Focus** *Advanced* **Communication** *Advanced* **Self-Management** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

    **Required**

    High School/GED or better.

    **Preferred**

    Bachelors or better.

    Some college or better.

    **Experience**

    **Required**

    **2 years:** Proven customer service experience

    **1 year:** Proficiency in MS Outlook, Word and Excel

    **Preferred**

    **3-4 years:** Scheduling or dispatch experience in a service industry a plus

    **Less than 1 year:** Scheduling or dispatch experience in a service industry a plus

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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