Implementation Consultant - Remote, United States - Worksome

Worksome Remote, United States

4 weeks ago

Full time

Description

Worksome is on a mission to make work better. We're dedicated to creating a world where people are more productive and working on what they love. Our platform offers companies a seamless way to hire, manage and pay their external workforce - creating better experiences for everyone and more opportunities for people in the flexible world of work.

Worksome is a human-first company, with a culture rooted in trust, transparency and inclusion. By prioritizing the needs and well-being of both our employees and clients we believe that we're one step closer to creating a more agile and fulfilling world of work - for everyone.

Founded in Denmark in 2017, we currently have offices in Copenhagen, London and New York - and are rapidly expanding into new markets.

We are looking for an Implementation Consultant with a strong point-of-view, an appetite for helping us scale and the ability to make our implementations faster and more modern. You'll be working with an Implementation partner-in-crime located in London to lead our implementation team methodology, tools and brand. Implementation is an essential differentiator for Worksome. The ideal candidate for this role is a seasoned and operationally-minded implementor with a deep understanding of customer engagement principles, the ability to build relationships and experience in adopting modern tools that make the implementation process a higher quality due to efficiencies and transparency for all parties involved.

About the job

Leading customer onboarding and implementation methodologies and tooling.
Managing a combination of small and large-scale projects and ensuring successful customer deployments.
Ensuring the customer understands their project scope, requirements, roles and responsibilities, workflows, and success criteria.
Managing all aspects of delivery including project planning, resourcing, milestone tracking, training, executive summaries and customer satisfaction.
Properly documenting implementation related documents to ensure shared understanding, approvals and facilitate easy knowledge transfer.
Creating well structured implementation deliverables and presenting to client steering level groups.
Leading educational sessions and providing best practices.
Collaborating with multiple internal and external teams to ensure implementations meet expectations and timelines.
Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Worksome commercials
Lead platform training for customers.

About you

At least 3-5 years of experience participating or leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization.
Proven track record of implementing and deploying SaaS technology customers successfully.
A learning mindset, people-first attitude, and strong sense of responsibility for your domain.
A data-driven approach to developing, tracking and optimizing performance metrics.
Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small.
Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company.
Eager for a hands-on role, where you'll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly.
Lover of technology and curiosity.
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

What we can offer you

A full time base salary ranging between $90-110K USD
Medical, dental and vision insurance
401k with 4% match
30 days of paid vacation annually
MealPal account - lunch provided everyday that you are in the office
Stock options
Flexible work environment
Work life balance and a company that values individual Wellbeing
Social events and holiday parties
A role where your ideas and work will have high impact
An opportunity to help shape the future of work

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