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Assistant Branch Manager - Peabody, United States - North Shore Bank
Description
POSITION SUMMARY
Assists with the overall management of branch office. Assists the Branch Manager with maintaining an operationally sound branch by adhering to policies and procedures, and achieving satisfactory audit and security reviews. Assists Manager in achieving branch sales goals through individual sales accountability and coaching/leading branch staff to recommend additional products and services. Serves as role model exemplifying exceptional customer service skills, delivering an experience that is consistently well north of expectations.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Creates an outstanding customer experience. Leading by example and monitoring branch staff to deliver same well north experience
Provides prompt courteous & efficient service, in a polite friendly manner, without exception.
Promptly onboards customers to follow-up on future needs, electronic services and to insure satisfaction
Assists with management of branch office by scheduling staff and coordinating the work flow.
Guides and advises subordinates in the more complex phases of their work such as
Customer transactions, escalated customer issues, account set ups etc.
Holds meetings and coaching sessions with branch staff.
Assists colleagues in systems/procedural/policy training to insure proficiency
Provides consistently superior sales results. Achieves individual sales goals assigned.
Participates in strategies to achieve branch goals and internal sales campaigns.
Directs, guides and coaches subordinates in activities and conversations to achieve branch goals
May be asked to schedule/conduct outside business development calls
Abides by Bank policies relating to confidentiality of customer information.
Responsible for overseeing the efficient operation of all branch areas.
Performs all functions of a Head Teller , Personal Banker and CSR II when necessary to operate branch office.
Resolves inquiries, requests and complaints from customers, documenting in Contact Management System (CRM)
Provides input on/or conducts performance evaluations & feedback during the interview process. Assists Branch Manager in the administration of the salary budget and recommendations of merit increases, promotions and disciplinary action as needed..
Interviews clients for home equity lines of credit and personal loans. Submits applications, collects supporting documentation and follows loan through to close.
Assumes responsibility for the timely submission of reports, audits, and other management requirements.
Plans and participates in community activities.
Assumes additional responsibilities as requested.
REQUIREMENTS
Associates/Bachelors degree preferred
1-2 years of supervisory/management experience in a retail banking environment
Must have a history of solid sales and customer service
Strong knowledge of bank operations
Strong knowledge of both teller and CSR activities
Exceptional interpersonal, organizational verbal and written skills
Must be able to work a flexible schedule
Must be self-motivated, detail oriented
Must be able to multi-task and prioritize
Notary and NMLS are required
NSB offers competitive benefits packages, which include the following:
Medical, Dental and Vision on day 1 - no waiting period
401k with company match
Paid Time Off - Vacation, Personal, Sick, Holiday
FSA/DC/HSA Accounts
Company Paid Short-Term Disability
Company Paid Long-Term Disability
Paid Family Medical Leave
Company Paid Life & ADD
Voluntary Life
Tuition Assistance
Hospital Indemnity Plan
Employee Referral Bonus
Employee Banking Discounts
Supplemental Insurance Plans with AFLAC
Pet Insurance
Weekly Jeans Day Program
Service Recognition Program
Wellness Benefits including Weight Watchers, Mind & Body, Gym Memberships and much more
At North Shore Bank, we are committed to creating a place as diverse as the communities we serve. Our core values shape the decisions we make every day and help to define our company culture and it is these values that comprise what we call, well north of your expectations. Our core values include leadership, integrity/transparency, respect, adaptability, collaboration, accountability, and empathy.
North Shore Bank is an EOE. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Monday-Friday, some Saturdays
Full-Time
