Assistant Branch Manager - Peabody, United States - Community Credit Union

Community Credit Union

Verified Company

Peabody, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

While other big banks are closing, Community Credit Union is growing and has a vision for the future

Why Work Here?

Community Credit Union isn't just a place to work, it's a whole lot more than that. We're a tight-knit group of people who look out for one another and the people we serve. We make extraordinary things happenfor everyone.

When we interview prospective employees, we're not just looking for people who are knowledgeable about banking.

We're looking for people who care about others, take pride in what they do, enjoy working as part of a team, and are passionate about making a difference.

We're proud to call the communities of Lynn, Peabody and Somerville home.

We make our community stronger by providing financial products and services that help each member realize his or her greatest potential.

But providing products and services isn't all we do. We also get actively involved in our community.

You'll find us working hard for our local Chambers of Commerce, community development coalitions and organizations, and local non-profits - just to mention a few.

Compensation & Benefits:

Community Credit Union is seeking an influential and energetic Assistant Branch Manager who can motivate and lead staff to provide exemplary service to our membership and exceed sales goals.

This individual is also expected to assist members and potential members with their Credit Union needs.

To assist members and potential members with their Credit Union needs; paying and receiving cash and other negotiable instruments, explaining services, setting up new accounts, responding to problems, and directing members to the appropriate people.

Primary Duties and Responsibilities:

Oversees individual goal setting for each team member and performance management.
Consistently demonstrate success in performing all of the duties specified in the MSR and Senior MSR job descriptions.
Assist with scheduling at branches to ensure appropriate staffing levels at each branch.
Assist with auditing of MSR cash drawers.
Oversee branch campaigns to increase membership and products used per member.
Open and close the physical branch.
Handle Power of Attorney and Representative Payee requests.
Balance the vault and branch and find and correct MSR balancing errors.
Demonstrate knowledge regarding the Credit Union's various loan/credit products.
Perform ATM duties as assigned.
Conduct loan closings and follow the instructions provided and loan procedures.
Be the lead to answer incoming telephone calls and develop a comprehensive knowledge of the phone system. Successfully handles multiple calls simultaneously.
Open new member accounts. Explain the benefits of all products and services in detail.
Track and perform timely follow‐up on member account issues including but not limited to signed account agreements and field of membership eligibility verification.
Process all share certificate transactions; including transactions outside of grace period.
Complete and create branch reports accurately for management review.

Expectations:

Provide friendly, professional, personal service to all members and associates. Maintain a positive and productive relationship with co‐workers and lend support as needed and when requested.
Balance your drawer daily, by following procedures for each transaction.
Process a consistent number of transactions daily as benchmarked by other MSRs in equivalent roles.
Accurately post transactions and performs all other requested duties with mínimal errors.
Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
Maintain a dependable record of attendance and timeliness.
Must be good with detail to deal with numbers and names.
Maintain a positive attitude and approach problems as opportunities for improvement; to approach each new assigned task with enthusiasm; to take responsibility for actions or errors. Be a proactive problem solver.
Be a source of guidance and leadership to Tellers & MSRs.

Knowledge/Skills/Experience Requirements:

Bachelor's degree or banking education preferred
35 years management experience in a Credit Union or Bank a plus
Foreign language skills a plus. Excellent communication skills
Adjusts quickly to change of business needs
Ability to work independently and as part of a team
Motivates staff towards working towards common objectives
Community involvement/weekday or weekend events
Makes effective presentations to small groups
Ensures understanding and efficient use of branch operational and computer systems
Works Saturdays and extended hours on a rotation schedule or as requested
Excellent attendance record and punctuality

Interpersonal Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others insi