- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
- Assists in ensuring that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.
- Assists in performing required annual Quality audit with GM & RD.
- Ensures a viable key control program is in place.
- Understands financial statements, sales and activity reports, and other performance data.
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Ensures orientations for new team members are thorough and completed in a timely fashion.
-
Operations Manager
Found in: Orion Innovations US - 5 days ago
Phoenix Industries Temple City, CA, United States Freelance**ARE YOU LOOKING TO SECURE YOUR FUTURE? Join our team at W.I.S. Group and help us make the future safer. With 120 years of experience in the security industry and approximately 4,000 employees, we have extensive expertise and skills. We want to continue growing with you and are ...
-
deputy manager of operations
Found in: MyJobHelper US C2 - 2 days ago
INLAND EMPIRE UTILITIES AGENCY Chino, CA , USA, United StatesTHE POSITION: THE OPPORTUNITY:Are you a highly organized and reliable water treatment expert with a passion for serving the community? Do you want to lead a team of knowledgeable and collaborative professionals in the operation of a state-of-the-ar Operations, Manager, Deputy, Op ...
-
Service Operations Manager
Found in: Appcast Linkedin GBL C2 - 5 days ago
Hussmann Chino, United StatesYou will lead a management team including area service and installation and administer, implement, and manage service and contract/installation operations processes with the aim of driving operational excellence · Responsible for managing project management lifecycle, including ...
-
Service Operations Manager
Found in: Lensa US 4 C2 - 5 days ago
Hussmann International, Inc Chino, United States· You will lead a management team including area service and installation and administer, implement, and manage service and contract/installation operations processes with the aim of driving operational excellence Responsible for managing project management lifecycle, including ...
-
Service Operations Manager
Found in: Lensa US 4 C2 - 5 days ago
Panasonic Avionics Corporation Chino, United StatesYou will lead a management team including area service and installation and administer, implement, and manage service and contract/installation operations processes with the aim of driving operational excellence · Responsible for managing project management lifecycle, including ...
-
Service Operations Manager
Found in: Lensa US 4 C2 - 2 days ago
Hussmann International, Inc Chino, United StatesYou will lead a management team including area service and installation and administer, implement, and manage service and contract/installation operations processes with the aim of driving operational excellence Responsible for managing project management lifecycle, including sou ...
-
Security Operations Manager
Found in: Lensa US 4 C2 - 3 days ago
Marksman Security Chino, United StatesOverview: · Marksman Security Corporation is now seeking a Security Operations Manager · The Security Operations Manager will oversee security personnel, ensuring the site is properly staffed and officers are trained and motivated. The Director of Security will also work closel ...
-
Security Operations Manager
Found in: Lensa US 4 C2 - 5 days ago
Marksman Security Chino, United StatesOverview: · Marksman Security Corporation is now seeking a Security Operations Manager · The Security Operations Manager will oversee security personnel, ensuring the site is properly staffed and officers are trained and motivated. The Director of Security will also work closel ...
-
Service Operations Manager
Found in: Lensa US 4 C2 - 5 days ago
Hussmann International Inc Chino, United States· You will lead a management team including area service and installation and administer, implement, and manage service and contract/installation operations processes with the aim of driving operational excellence Responsible for managing project management lifecycle, including ...
-
Horticulture Operations Manager
Found in: Zoho Direct Apply - 4 days ago
BEST Human Capital & Advisory Group Arcadia, United StatesAre you a hands-on leader who isn't afraid to roll up their sleeves and work collaboratively with their team? Does the idea of implementing new technologies and ideas in the workplace excite you? Can you visualize yourself being a part of the executive team at a reputable and ten ...
-
Operations Manager
Found in: One Red Cent US C2 - 2 days ago
Amazon Ontario, United StatesOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly t ...
-
Manager, Outbound
Found in: SonicJobs Direct Apply US - 4 days ago
SYSCO Ontario, United States Full timeCompany: · US1985 Greco Concord South CaliforniaZip Code: · 91761Minimum Level of Education: · Associate's DegreeMinimum Years of Experience: · 3 YearsEmployment Type: · Full TimeTravel Percentage: · Compensation Range: · $78, $117,400.00The compensation range provided is in co ...
-
Sales Representative
Found in: SonicJobs Direct Apply US - 4 days ago
SYSCO Ontario, United States Full timeCompany: · US1113 FreshPoint Southern California, Inc.Zip Code: · 91744Employment Type: · Full TimeTravel Percentage: · 0Compensation Range: · $69, $86,300.00The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your ac ...
-
bilingual distribution center operations manager
Found in: MyJobHelper US C2 - 2 days ago
AutoZone, Inc. Ontario, CA , USA, United StatesCome be a part of an energizing culture rooted in people with a commitment to delivering WOW customer service. If you enjoy fast-paced, physical positions that gets you up and moving, then look no further. AutoZone is the place for you We offer fle Operations Manager, Distributio ...
-
Facilities Operations Manager
Found in: Lensa US 4 C2 - 4 days ago
The Claremont Colleges Services (TCCS) Claremont, United StatesABOUT THE POSITION:Purpose of Position: This role assists the Director of Central Facilities ("Director") and manages administrative personnel, services, assets, and finances to ensure smooth, effective, and high-quality operations. Divisional and organizational knowledge of poli ...
-
Facilities Operations Manager
Found in: Lensa US 4 C2 - 3 days ago
The Claremont Colleges Services Claremont, United StatesFacilities Operations Manager page is loaded · Facilities Operations Manager · Apply · locations · Claremont · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · REQ-6438 · ABOUT THE POSITION · : · Purpose of Position: · This role assists th ...
-
Accounts Receivable Accountant
Found in: Orion Innovations US - 5 days ago
Horizon Group Chino Hills, CA, United States Freelance**Accounts Receivable Accountant (m/f/d) for Event Agency** · Based in Chino Hills, CA · At Time Change, it's not about time machines, summer solstice, or daylight saving - since 2013, we have been experts in events, destinations, and congress management. Time is valuable to us a ...
-
Warehouse Manager/Specialist for Warehouse Logistics in
Found in: Orion Innovations US - 5 days ago
Titan Industries Chino Hills, CA, United States FreelanceAre you looking for a new challenge? Then join our team in Chino Hills, CA · We are currently seeking a Warehouse Manager/Logistics Specialist (m/f/d) in Düsseldorf to start as soon as possible. · At RENT4EVENT GmbH, we turn every event into an experience and provide our customer ...
-
Nursing Assistant
Found in: Orion Innovations US - 5 days ago
Orion Innovations Chino Hills, CA, United States FreelanceLocation: Chino Hills, CA · Position: Full-time or Part-time · We are looking for a Nursing Assistant (m/f/d) for our Clinic for Internal Medicine - Gastroenterology. · Requirements: · - Completed one-year training as a Nursing Assistant (m/f/d) · - Organized and responsible work ...
-
Operations Manager
Found in: One Red Cent US C2 - 2 days ago
ABS Kids Rancho Cucamonga, United StatesABS Kids is looking for an Operations Manager to support the ABA Therapy space for home-based Behavior Technicians (BT) within the Rancho Cucamonga, CA area. This position will be hybrid. Our Applied Behavior Analysis (ABA) services support intensive therapy for children with Aut ...
Operations Manager - Chino, United States - Marriott International
Description
Job NumberJob Category Rooms & Guest Services Operations
Location Fairfield Inn & Suites Chino, 14705 Ramona Ave, Chino, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information:
This hotel is owned and operated by an independent franchisee, A&B Hotel Management Investment. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.
CANDIDATE PROFILE
Education and Experience
JOB REQUIREMENTS
CORE WORK ACTIVITIES
Supporting Operations Team
Supporting Property Operations Function(s)
Managing and Monitoring Activities that Affect the Guest Experience
Assisting in Managing Profitability
Conducting Human Resources Activities
This company is an equal opportunity employer.
frnch1