- Have a responsible and professional demeanor.
- 1+ years of customer service experience.
- Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
- Outgoing
- Customer Service
- Excellent verbal communication skills
- Nanny/Babysitter
- High School Student
- College Student
- Educator
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Customer Experience Specialist - Ashburn, United States - British Swim School of Loudoun
1 week ago
Description
Customer Experience SpecialistAbout Us:
A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".
Pay starts with training at $16/hr, then quickly moves to $18, and after first evaluation, to $20/hr
Birthday off and paid
Flexible schedules - shifts are 3-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 4-8 pm and on weekends during the morning hours and early afternoons.
The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Your Typical Responsibilities:
Setting up and taking down the pool deck area before and after each shift.
Checking water chemistry and temperature prior to swim lessons.
Ensuring that instructors operate with daily schedules.
Keeping lessons' timings
Welcoming students and parents/guardians to the pool deck area.
Answering customers' questions about their account, their child's progress, or about the program.
Assist swim instructors and managers when needed during swim lessons.
Post media content and monitor social media platforms.
Minimum Qualifications:
Excellent interpersonal communication and organizational skills.
Preferred Qualifications:
Keywords
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
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