Supervisory Customer Experience Specialist - Washington, United States - The Exchange

The Exchange

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments.

You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers.

You'll know which products will meet customer's needs and stay up to date on product knowledge.

You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault.

You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems.

With your knowledge and helpful suggestions, customers will continue to shop the Exchange.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate
Firearms/Sporting Goods at the Exchange?
Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you'll be right with them
Listen to customer needs; ask appropriate followup questions to ensure you offer appropriate products that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere.

However, working at the Exchange is the start of something great While you make it easy for our customers, we focus on you and your development Our people make us who we are.

We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you

Facility Name

JBLM-LEW MAIN STORE

Job Grade

Job Tier

Career Area

Retail Operations

Supervisor

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
Additional Qualifications/Requirements
Appointment to this position will be contingent upon the successful completion of a favorable background check, to include Tier 1 (NACI) Federal Investigation.
Must be willing to actively engage in the selling of ammunition and firearms. Knowledge and experience in selling firearms and ammunition is preferred.

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Job Qualifications

Previous experience with Inventory Control procedures preferred
Prior knowledge and experience with firearms preferred
Understanding of ATF laws and regulations
Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge

Additional Qualifications/Requirements:

Excellent attention to detail
Willing to crosstrain and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
12 months Retail experience preferred

POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID VACATION AND SICK LEAVE. ABLE TO WORK FLEXIBLE SCHEDULE TO INCLUDE WEEKENDS AND HOLIDAYS. MUST BE CUSTOMER SERVICE AND DETAIL ORIENTED. HAS A POSITIVE ATTITUDE, A TEAM PLAYER. ABLE TO LIFT MORE THAN 40 LBS. MUST BE WILLING TO ACTIVELY ENGAGE IN THE SELLING OF AMMUNITION AND FIREARMS. KNOWLEDGE AND EXPERIENCE IN SELLING FIREARMS AND AMMUNITION IS PREFERRED.

Salary Minimum
- $20.53

Salary Maximum
- $24.88

Number of Positions Remaining

Job Expires

8-May-2024