Agent Experience Specialist - Chantilly, United States - Samson Properties

Samson Properties

Verified Company

Chantilly, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Agent Experience Specialist will assist agents with all aspects of the services and resources provided by Samson Properties.

This is a salaried position with a schedule of Monday - Friday, 9am-5pm, unless prior permission from a supervisor has been granted.

This position reports directly to the Director of Agent Experience.

General Responsibilities

Attend all required trainings and meetings.
Submit PTO and or WFH requests to direct supervisor.
Support other office departments as needed including but not limited to Office Managers,

Office Administrators, Operations, Marketing, and Education.

Make a consistent effort to communicate with and learn the initiatives of other departments.
Adhere to all company policies and procedures.
Attend (live/virtually) or watch recordings of all monthly company Sales Meetings.
Watch "Weekend Update" reports from CEO/COO to stay informed on company resources and

updates.

Agent Support

Be a warm and welcoming presence for all agents while maintaining a positive attitude.
Be knowledgeable on all aspects of Samson Properties tools and resources to include basic understanding of technology platforms, support staff, and specific points of contact for further information.
Become very familiar with the location and accessibility of resources on the Cardinal Nest.
Conduct Agent Orientations at least once a month in every office within the designated territory using standardized Agent Orientation materials provided.
Meet with agents to help them with their onboarding, transferring, marketing and other business needs.
Direct agents to and then promote the use of all appropriate tools, resources, and support staff as needed.
Connect agents to specific trainers or staff members as needed.
Educate agents on the business model of Samson Properties and the need for support of Cardinal Title Group as a part of this model.
Promote the use of Cardinal Title Group to all agents.
Work with Cardinal Title Group staff to aid in this promotion.
Elevate any Cardinal Title Group feedback/issues to CTG upper management.
Communicate with direct supervisor on any ongoing issues with staff or agents.
Communicate with direct supervisor regarding reoccurring feedback from staff or agents to include recommendations, complaints, or general information.
Plan and execute inoffice, agent events to include trainings, office meetings, happy hours, vendor sponsored events, and networking meet ups. Coordinate with Office

Mangers and Office Administrators as needed.

Assist the Recruiting department when connected with agents interested in joining Samson Properties.
Attend Lunch & Learn recruiting events within the designated territory.
Monitor and track the usage of Cardinal Title among the Agents engaged with in your offices.
Other duties as assigned.

Pay:
From $50,000.00 per year

Benefits: