Customer Experience Specialist - Ashburn, United States - British Swim School of Loudoun
3 weeks ago
Description
Customer Experience Specialist
About Us:
A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".
Compensation and Benefits (dependent on the franchise owner):
- Pay starts with training at $16/hr, then quickly moves to $18, and after first evaluation, to $20/hr
- Birthday off and paid
- Flexible schedules shifts are 35 hours; easy to schedule around school or other jobs. Shifts typically runon weeknights from 48 pm and on weekends during the morning hours and early afternoons.
The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Your Typical Responsibilities:
- Setting up and taking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Ensuring that instructors operate with daily schedules.
- Keeping lessons' timings
- Welcoming students and parents/guardians to the pool deck area.
- Answering customers' questions about their account, their child's progress, or about the program.
- Assist swim instructors and managers when needed during swim lessons.
- Post media content and monitor social media platforms.
Minimum Qualifications:
- Excellent interpersonal communication and organizational skills.
- Have a responsible and professional demeanor.
Preferred Qualifications:
- 1+ years of customer service experience.
- Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
Keywords
- Outgoing
- Customer Service
- Excellent verbal communication skills
- Nanny/Babysitter
- High School Student
- College Student
- Educator
More jobs from British Swim School of Loudoun
-
Customer Experience Specialist
Ashburn, United States - 2 weeks ago
-
Swim Instructor
Ashburn, United States - 3 weeks ago
-
Operations Manager
Ashburn, United States - 4 weeks ago
-
Customer Experience Specialist
Ashburn, United States - 3 weeks ago
-
Swim Instructor
Ashburn, United States - 2 weeks ago
-
Customer Experience Specialist
Ashburn, United States - 2 weeks ago