Automotive Digital Sales and Customer Experience Specialist - Sterling, United States - Easterns Automotive Group

Easterns Automotive Group Sterling, United States

6 days ago

Description

Job Description

Job Title: Digital Sales and Customer Experience Specialist

Company: Easterns Automotive Group

Location: Sterling, VA

Easterns Automotive Group is actively seeking a tech-savvy and dedicated Digital Sales and Customer Experience Specialist. As a leading multi-location certified pre-owned automotive retailer, we are committed to unparalleled customer experiences, both digitally and in-store. Our aim is to be the go-to destination for automotive purchases in the DC and Baltimore metro areas.

Benefits:

When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being. Our extensive benefits package includes:

Health & Dental Insurance: Ensuring the well-being of you and your family.
Vision Insurance: Taking care of your eye health.
Life & Disability Insurance: Providing financial security for you and your loved ones.
Health Savings Account: Additional flexibility for your health care needs.
401(k) Matching: Contributing to secure your financial future.
Paid Time Off & Parental Leave: Because we know life happens.
Flexible Schedule: Balancing your work and personal life.
Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development.
Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation.

Responsibilities:

As a Digital Sales and Customer Experience Specialist, you will:

Consultative Digital Selling: Serve as a trusted advisor, providing specialized information about our range of vehicles through digital channels.
Customer Relationship Building: Use your digital communication skills to convert online interactions into lasting customer relationships.
Digital Troubleshooting: Proactively solve any challenges customers face in the online purchasing process.
Follow-Ups & Problem-Solving: Schedule regular digital interactions with customers while resolving issues effectively to uplift the customer experience.
Team Collaboration: Collaborate with internal teams to achieve sales goals and maintain a positive, customer-focused digital atmosphere.

Qualifications:

Our ideal candidate will:

Be Digitally Savvy: Comfortable and efficient in utilizing CRM tools and other digital platforms.
Be Empathetic: Exceptional skills in listening to and understanding customer needs.
Show Adaptability: Able to adapt quickly in a fast-paced, ever-changing digital sales environment.
Demonstrate Ethical Practices: Uphold high standards of honesty and transparency.
Be Highly Organized: Possess strong organizational skills to manage multiple tasks efficiently.
Have a Passion for Cars: An enthusiasm for vehicles and a willingness to continually learn about our products.
Fluency in English: Additional language skills, particularly in Spanish, are a significant plus.
Educational Credentials: A Bachelor's degree is an advantage.

Work Schedule:

This is a full-time position.
An 8-hour shift is required.
Availability to work on weekends is required.

Compensation:

The pay structure will be a Base Salary + Commission, with an earning potential of $44,000 - $88,000 per year.

If you are driven by the ambition to transform the digital car-buying experience into something extraordinary, we welcome you to join Easterns Automotive Group. We are excited to integrate your unique perspective and energy into our dedicated team

5 Days a Week - Alternating Sundays

Weekdays:
Morning Shift: 9:30 AM - 4:30 PM
Afternoon Shift: 12:30 PM - 8:00 PM

Saturday:
Morning Shift: 8:30 AM - 4:30 PM
Afternoon Shift: 12:30 PM - 8:00 PM

Sunday:
10:30 AM - 5:00 PM

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