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Dox Electronics, Inc. Rochester, United StatesJob Description · Job DescriptionDox Electronics Inc. is looking to add a dynamic Systems engineering resource to our team. The ideal candidate will be responsible for providing exceptional customer support to Dox's client base, performing systems maintenance and support, resolvi ...
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System Engineering Position - Rochester, United States - Dox Electronics
Description
Job DescriptionJob Description
Dox Electronics Inc. is looking to add a dynamic Systems engineering resource to our team.
The ideal candidate will be responsible for providing exceptional customer support to Dox's client base, performing systems maintenance and support, resolving technical problems in client environments as well as delivering managed security services.
This position requires excellent listening skills to understand issues and take corrective actions in addition to the ability to focus on managed service deliverables.
Candidates will work with a multitude of clients in all different industries. Every day is a different experienceThe Dox Difference
We are Security - focused
In Business for 40 years
Average Engineer tenure of 15+ years – This may be your last job
Pet-friendly office
Office Happy Hours
Weekly company-sponsored lunches
Pool Table, Ping Pong, and Arcade games
Job Summary
You will be responsible for working effectively with the Company's client base, resolving technical problems on Windows workstations and servers in addition to delivering managed security services offered to our clients.
Position Responsibilities include:
Monitor an evolving panel of Managed Security Services offerings that include Zero Trust, SIEM SOC, Active Directory auditing, and Data Classification tool sets.
Provides server, storage, and network technical support.
Assist with the installation and upgrade of server hardware, software, storage, and networking products.
Resolve technical problems on new and existing systems, including server hardware, software, storage, and networking products
Ensure compliance with company technical and quality standards and procedures
Deliver the highest degree of customer satisfaction
Escalate problems within parameters
Develop and maintaining client relationships
Identify opportunities to expand or extend existing services
Communicate effectively with customers and Dox employees
Complete required documentation
Skills and Experience:
Network + and or A+ Certifications
Manufacture certifications a plus
Working Knowledge of:
Active Directory
Virtual Environments – VMware, Hyper-V & Citrix
Microsoft Windows Server Operating System
Microsoft Exchange
HP, Dell, and IBM Server hardware
Server utilities used to configure, maintain, monitor and troubleshoot hardware
Various backup solutions, i.e. Veeam.
Office 365 use
Ability to implement technology solutions for new and existing products/applications
Ability to multitask between Managed Services and ticket related work
Effective written and verbal communication skills
Excellent listening skills
Strong organizational skills
Excellent customer service skills
Strong problem resolutions skills
Benefits
100% paid medical for single
100% paid dental for single
Paid vacations and holidays
Paid technology training and classes
Paid life insurance
Flexible Spending Account (FSA) program
401K program
3% Safe Harbor 401K plan without employee matching contributions
Company Description
Since 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States.
Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients' focus on their business, not their technology.
At Dox, we believe you should love what you do and be passionate in your pursuits.Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers.
We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.Company Description
Since 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States.
Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients' focus on their business, not their technology.
\r\rAt Dox, we believe you should love what you do and be passionate in your pursuits.Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers.
We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.#J-18808-Ljbffr
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