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Bilingual Intake Personal Injury Specialist - Boca Raton, United States - KeyStaff
Description
Job DescriptionJob Description
Job Title:
Intake Specialist
Location:
Boca Raton FL 33487
Our client is a highly reputable and busy law firm specializing in
personal injury litigation. With a strong commitment to justice and exceptional client service,.Thet are seeking a highly
organized and motivated individual to join their team as a Legal Intake Specialist.
Job Description
Position Overview:
The firm is searching for an experienced and charismatic
Bilingual Intake Specialist to join our team. We are looking for someone who excels in customer
relations and understands the pivotal role they play as the first point of contact for our clients.
An Intake Specialist's mission is to make customers feel immediately comfortable and initiate
their positive experience with us. This initial interaction sets the tone for our clients entire
journey and is crucial to our company's success.
Key Responsibilities:
Client Interaction:
Handle a high volume of incoming calls from clients with
professionalism and empathy. Make the introduction call to the client on behalf of the
firm and send a welcoming email, initiating a positive client experience. Gather
necessary information to understand the client's legal issue and direct calls to the
appropriate attorney or legal team.
Evidence Gathering:
Collect evidence such as police reports, photographs of injuries,
property damage, and more, to organize this information for the legal team's use.
Obtain and document witness statements to support the client's case. Schedule initial
doctor appointments for clients ensuring they receive the necessary medical care.
Data Entry:
Open claims on behalf of clients to initiate the legal process. Accurately
record and maintain detailed client information and case details and ensure that all
client data is up-to-date and properly organized.
Follow-Up:
Facilitate an excellent follow-up process to ensure clients are kept informed
of the status of their case. Facilitate direct communication with the insurance, sending
necessary forms, assisting with property damage, while maintaining communication
with clients throughout their journey with the firm.
Team Collaboration:
Collaborate with attorneys, paralegals, and other staff members to
provide a smooth transition of cases from intake to representation. Communicate client
needs and expectations effectively.
Client Relations:
Maintain a high level of professionalism, courtesy, and confidentiality
when interacting with clients. Ensure a positive client experience and represent the
firms values at all times.
Grassroots Marketing:
Periodically engage in grassroots marketing efforts, utilizing
personal and professional networks to promote the firms services. Identify potential
referral sources, build relationships, and foster awareness of The Berman Law Group
within your community.
Qualifications:
Previous experience in a legal intake role or similar customer service role is preferred.
Exceptional organizational skills with the ability to manage a high volume of inquiries
and tasks simultaneously.
Strong communication skills, both written and verbal.
Ability to demonstrate empathy and professionalism when dealing with clients.
Proficiency in data entry and the use of case management software.
Detail-oriented and capable of maintaining accurate and up-to-date client records.
Strong follow-up skills to ensure potential clients are effectively and consistently
engaged.
Benefits:
Competitive salary plus bonus eligible
Health, Dental and Vision insurance
Ongoing professional development and training
A dynamic and collaborative work environment
Company Description WWW.MYKEYSTAFF.COM
Company Description
WWW.MYKEYSTAFF.COM
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