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Senior Technical Support - Paducah, United States - Connetic
5 days ago
Description
Candidate Location:
This is a remote position, but prefer to hire in the Paducah, Ky general area. Central, Mountain, or Pacific time zones are preferred. YOU WILL BE WORKING PRIMARILY IN THE PACIFIC TIME ZONE DURING NORMAL BUSINESS HOURS. Please do not apply if you are unwilling to work outside of 8a-5p in your local time zone.
Job Title:
Senior Help Desk Technician / IT Support
Job Description:
This is a full-time position for a remote support technician that can provide high-level help desk IT support for clients based all around the U.S.
This is not a position suited best for entry-level technicians. This position requires great written and phone communication.Our technicians take incoming calls and work from a ticket queue and need to be able to function autonomously in providing excellent customer service to our clients.
Job functions and responsibilities:
Provide helpdesk support remotely and via phone, e-mail, and remote-control tools to clients.
Answer help-request tickets through an online system.
Troubleshooting of network devices, systems, and software.
Compile and maintain client support documentation.
Provide excellent customer service via phone and written mediums.
Ability to take direction remotely and complete tasks.
Position compensation and benefits:
Salary:
$48,000 - $60,000 per year based on experience and ability to learn ($4000-$5000 monthly)
Benefits include:
Medical, dental, and vision coverage401k8 paid holidays a year168 hours of paid time off per year (14 hours accumulation per month), which comes out to one month if you count adjacent weekendsUnpaid time offOne hour lunchCompany-issued computer and headsetReimbursement for successful passing of industry certifications (Cisco, Microsoft, and similar)
Stipend for cell phone and internet usageQualifications and requirements:
Must be a US citizenClean driving/criminal recordReliable transportation and modern smartphone (iPhone or Android-based device)Ability to follow directions and solve problems under pressure while maintaining a professional demeanorHave excellent oral and written communication skillsBe detail-orientedBe able to self-manage and organizeUse time efficientlyAbility to follow procedures and take directionMust pass 90-day probation period and receive a good performance review
IT EXPERIENCE REQUIRED:
Experience installing, configuring, managing:
MS Office, Google Apps, OS X, Windows Vista/7/8/10,11, Server installation, configuration, troubleshootingUser management in MS Active Directory / Azure Active Directory (creating, disabling, removing, resetting, configuring user accounts), managing user groups/OUs/permissionsUser and permission administration and management in a domain (AD, GPO, groups OUs, password, logon items, etc)
Knowledge and experience working with MS Exchange (On-premise and Exchange Online); Administering users, creating mailboxes, managing mailboxes, and e-mail addresses), Google Apps for Business (assigning users, enabling features, resetting a password, etc, Microsoft 365 (assigning users, enabling features, resetting a password, assigning licenses, etc), Dropbox, , Adobe products, and other software or cloud systemsKnowledge of Single Sign-On and Multi-Factor Authentication solutions such as Okta, Duo, Microsoft Authenticator, Authy, Google Authenticator, etc Hardware and software troubleshooting for desktops, laptops, mobile devices, wireless access points, switches, printersNetworking basics:
TCP/IP, DNS, DHCP, NAT, SSH, HTTP/HTTPS, IPSEC, L2TP, Firewall ACLsApple iOS, Android-based mobile device configuration, app installation, and device managementAntivirus software configuration, usage, installation such as Bitdefender Virus and malware removal using common AV and anti-malware software packagesAdditionally desired but not required:
Hardware Administration:
servers, switches, firewalls, wireless access points, and storage from major manufacturers
OS Administration:
Windows, Linux, V
Mware Microsoft Core Services:
Active Directory, Exchange, MS SQL installation, configuration, and troubleshooting experienceCommand-line use in Linux/Unix/PowerShell/Windows Command ShellHIPPA, SOX, FINRS, SEC, FDA compliance knowledgeExperience leading projectsExperience and familiarity with
Virtualization Platforms:
VMware vSphere vSphere, Microsoft Hyper-V, XenEnterprise Backup Experience
About Connetic:
Connetic is a national managed service provider based in San Diego California. We provide network support and management services to small and medium-sized businesses.
The company is actively growing and is providing great life and work balance with "work from home" positions and desirable benefits.
We have a great atmosphere in the company and management is always interested in feedback from coworkers on ways to improve the company.
Most of our employees are long-term hires as we try to invest in our staff and retain the talent.
