Director OF Clinical Services - Phoenix, United States - Centria Autism

Description

Job Description Job Description Centria Autism is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (ASD) across the state of Michigan, with services in 12 other states. Our mission is to help every child living with autism to develop, pursue and achieve their own goals and dreams through high–quality ABA Therapy and support.

Position Summary As a leader in Centria Autism s Applied Behavior Analysis (ABA) organization, the Director of Clinical Services will play a pivotal role in providing clinical case support and supervision to their local team of Supervising Clinicians. Their primary responsibilities will include leading a team of supervising clinicians in ensuring quality care is provided across process, performance, and outcome metrics for all clients through overseeing client data and performance metrics, data–based decision–making, delivering in–session coaching, resolving challenging cases, arranging additional supports, and removing barriers to enhance the performance of Supervising Clinicians. Additionally, they will implement performance improvement initiatives, conduct training for Supervising Clinicians and Behavior Technicians, and manage the onboarding and training
process for new Supervising Clinicians. The Director of Clinical Services collaboration with the Area Director of Clinical Services, Practicum Leadership, and possible management of a small caseload will contribute to the overall success of Centria s clinical services.

Success Measures Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, and ensuring all clients meet the clinical performance and progress standards while partnering with the Operations Team to ensure clinician caseloads are maintained at the defined standard. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

Duties and Responsibilities

1. Driving Client Progress
2. Use internal tools to review client data, documentation, treatment plans, and related performance metrics for all clients to ensure alignment with internal performance standards, best practices, and evidence–based approaches.
3. Offer comprehensive clinical case support and supervision to Supervising Clinicians by conducting case reviews, assisting with data–based decision making, and providing clinical recommendations and solutions.
4. Engage in problem solving for challenging cases by making data–based decisions, delivering in–session coaching, arranging additional supports, and reducing barriers to enhance performance.
5. Driving Clinical Quality through Performance Management and Development
6. Use internal tools to review supervision practices and other performance metrics for their team of Supervising Clinicians to ensure alignment with internal performance standards, best practices, and evidence–based approaches.
7. Evaluate and manage clinical performance of Supervising Clinicians by setting clear expectations, providing coaching and feedback, and assisting in arranging the environment to influence successful performance.
8. Execute performance improvement initiatives provided by the Clinical Excellence Department (CED) to enhance the overall clinical services and outcomes of our organization, adhering to predetermined timelines.
9. Organize and lead group training for Supervising Clinicians, focusing on topics such as clinical skills development, effective supervision techniques, and adherence to organizational protocols.
10. Facilitate group training for Behavior Technicians, covering essential topics such as ABA principles, behavior management strategies, and treatment plan implementation.
11. Supervise the onboarding and training of new Supervising Clinicians, ensuring they receive comprehensive orientation, ongoing support, and mentorship.
12. Collaboration and Escalation Management
13. Collaborate with the Area Director of Clinical Services and Operations Director to recruit, interview, and hire Supervising Clinicians.
14. Collaborate with the practicum leaders to provide supervision to practicum students serving as clinical supervisors, as needed.
15. Collaborate with the Area Director of Clinical Services to address and escalate matters of compliance, credentialing, case assignment, and scheduling for resolution.
16. Customer Service
17. Conduct monthly customer service check–ins with caregivers to assess their satisfaction, address concerns, and obtain feedback regarding the services provided.
18. Caseload Management
19. In collaboration with the Operations Director support case assignment for complex high acuity cases.
20. Assist Operations Director/Field Staff Manager and advocate for maintaining team s clinical case load at 95% or higher of clinician s ATI targets.
21. Depending on the size of the assigned team (if less than 8 Supervising Clinicians), manage a small caseload to contribute directly to client care and maintain clinical expertise.
22. Community Outreach
23. Attend and present at local conferences, support Centria marketing efforts where needed, and represent Centria by engaging with the local behavior analytic community. Pay Rate $85,000–$105,000 per year (plus Bonus opportunity)
    
    QualificationsEducation BCBA Education Qualifications
24. Master's degree or higher from an accredited university in acceptance with BACB guidelines
25. Completion of 8–hour supervision course
    BCBA–D Education Qualifications
26. Doctorate from an accredited university in acceptance with BACB guidelines
27. Completion of 8–hour supervision course
    License/Certification BCBA License/Certification
28. BCBA certification from the BACB, in good standing
29. Active state license, in good standing, when applicable
    BCBA–D License/Certification
30. BCBA–D certification from the BACB, in good standing
31. Active state license, in good standing, when applicable
    Work Experience
32. 3+ years working with children and autism spectrum disorders
33. 2+ years of supervisory experience preferred
34. Crisis management experience, preferred
35. Competency with implementing PFA/SBT and assent–based practices, preferredMinimum Competency Requirements
36. Ability to follow written instructions
37. Ability to use computers and computer/software programs
38. Communication skills
39. Must pass all qualifications for the Foundations of Care Certification mentorship within 9 months of hire, or enrollment in mentorship.Equipment and Technology Requirements
40. Laptop
41. G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
42. ABA Platforms, preferred
43. iPad, preferredKnowledge and Skills
44. Strong knowledge and understanding of ABA principles and evidence–based practices;
45. Exceptional skills in data–based decision making related to reviewing and analyzing client data and performance metrics;
46. Proven ability to deliver in–session coaching, feedback, and solutions for challenging cases;
47. Experience curating and conducting trainings and workshops for clinical staff;
48. Proficiency in electronic data collection and analysis systems;
49. Ability to build strong relationships and effectively engage in one to one communication with parents/caregivers;
50. Expertise in tracking and ensuring clinical outcomes, progress, and maintaining and high level of compliance;
51. Proficiency in having difficult conversations and in delivering and receiving both positive and constructive feedback;
52. Ability to seamlessly transition between strategic and hands–on responsibilities;
53. Proven experience and understanding of customer service;
54. Works well in a collaborative environmental and builds mutual trust and credibility at all levels of the organization;
55. Effective written and verbal communication skills, with clients and with internal and external stakeholders;
56. Demonstrated ability to work independently and self–motivated to achieve business goals;
57. Proven leadership and team management skills;
58. Excellent interpersonal skills;
59. Superior skills in time management, observation, and data analytics;
60. Strong work ethic with attention to detail, accuracy, and quality;
61. Flexibility to adapt to changing priorities and organizational needs.Other Competency Requirements
62. Ability to follow written instructions
63. Ability to use computers and computer/software programs
64. Ability to communicate expressively and receptively
65. Interpersonal demands
66. Frequent interaction with supervisor, senior leaders, and other teams
67. Frequent interaction with key internal and external stakeholdersWorking Conditions Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
    
    Physical Demands While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
    
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status . click apply for full job details