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    Sales Account Manager - Texas City, United States - GATEWAY SERVICES, INC.

    GATEWAY SERVICES, INC.
    GATEWAY SERVICES, INC. Texas City, United States

    1 week ago

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    Description
    Job Overview

    The Sales Account Manager, reporting to the Regional Sales Manager, plays a pivotal role in acquiring new business and nurturing existing customer relationships. As a vital member of the sales team, this role focuses on strategic planning, administration, and optimizing revenue within their assigned territory.

    Duties & Responsibilities

    Sales Activities
    • Meet or exceed minimum sales activity requirements set by the company.
    • Achieve or surpass revenue and customer retention goals.
    • Utilize Customer Relationship Management (CRM) tools to manage and track customer interactions.
    • Continuously sell all products and services offered by Gateway or affiliated companies.
    • Collaborate with the sales and operations team to develop effective sales and service strategies.
    • Proactively conduct outbound customer outreach calls weekly.
    • Maintain a high-profile presence in the market through client care visits.
    Account Management
    • Develop and maintain existing customer relationships through ethical and appropriate methods.
    • Identify Key Accounts where revenue may be decreasing and formulate retention strategies.
    • Conduct strategic account reviews with all assigned customers regularly.
    • Ensure timely follow-up on all account issues for Key Accounts.
    • Organize sales activities and utilize geocoding to maximize productive time.
    Market Analysis and Reporting
    • Develop an annual sales and marketing strategy to accomplish sales goals and budget.
    • Monitor and anticipate competitive activity to position Gateway or affiliated company as the preferred vendor.
    • Complete standard weekly and quarterly reports along with any ad hoc reporting requests.
    Customer Service
    • Liaise with customers to understand their requirements for current and upcoming products and services.
    • Handle and respond to all customer problems and inquiries expediently and in the best interest of both the customer and the company.
    • Debrief on any Key Account service issues with the appropriate Operations team members.
    • Understand the unique needs and challenges of each veterinary clinic and tailor our services to meet those requirements.
    Education, Training & Qualifications
    • Previous industry experience, including familiarity with veterinarian clinics or the vet industry.
    • 2+ years of account management or equivalent in-hospital experience.
    • Understanding and application of account management skills.
    • Post-secondary education, preferably in business or sales and marketing an advantage.
    • Proficiency in Microsoft Office suite and strong internet skills.
    • Comfortable working towards Key Performance Indicators (KPIs).
    • Clean driver's record and access to a vehicle.
    Skills & Abilities

    Communication Skills
    • Active listening skills.
    • Exceptional oral and written communication skills.
    • Ability to effectively convey complex information to both technical and non-technical stakeholders.
    Personal Motivation
    • Self-starter with initiative and internal motivation.
    • Maintains integrity and organizational norms.
    • High energy and stamina with a sense of urgency.
    • Effective stress management and commitment to success.
    • Positive attitude and enthusiasm.
    • Strong organizational and time management skills.
    • Tenacious and resilient in pursuing sales objectives.
    • Independence and continuous self-improvement.
    Interpersonal Skills
    • Team player with a willingness to assist others.
    • Demonstrates sensitivity, empathy, and reliability.
    • Persuasive with a keen sense of judgment.
    • Decisive and creative in problem-solving.
    • Maintains a professional appearance and demeanor.
    Working Conditions
    • Mobility to drive a vehicle for business needs.
    • Ability to sit for up to eight (8) hours per day.
    • Ability to walk for up to four (4) hours per day.
    • Proficient in operating a personal computer.
    • Regular communication over the phone with customers and colleagues
    • Up to 50% travel (overnight) as required.
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