- Partner with C-level executives for assigned accounts to successfully integrate managed shared services into their business models by leveraging change management best practices and frameworks
- Champion the value of managed services and ensure that service transitions are conducted in an appropriately thorough and structured manner given the nature of the service and associated transition risk to the business
- Ensure that cross-functional transformation projects are delivered with a high degree of quality and that our approach insulates our customers' business operations from disruption.
- Build and maintain an understanding of business models, objectives, and organizational structures across assigned accounts
- Own the overall relationship and key stakeholder touchpoints between the company and assigned accounts for which the company is delivering services
- Support functional leads from the company and associated Group entities as needed to ensure effective and integrated delivery of projects and support services to shared customers
- Leverage customer service experience and industry best practices to ensure that customer touchpoints are coordinated, efficient, and consistently high-quality across assigned accounts
- Develop and successfully negotiate commercial documents supporting service delivery as required including Statements of Work (projects) and Service Level Agreements (managed services).
- Build and represent a thorough understanding of the company's service catalog and supporting processes, tooling, etc. across value streams delivered by several functions including:
- Real Estate & Facilities Management
- Finance & Accounting
- HR
- Technology
- Project Management
- Risk Management
- Collaborate with service owners and other account managers to model and maintain a feasible, integrated roadmap of strategic initiatives aligned to customers' business objectives.
- Ensure that current and anticipated demand for the company and customer resources is proactively managed and modeled across assigned accounts
- Throttle commitments and be supportive of service owners and account managers when unexpected priorities arise that have an impact on service delivery and expectations previously set within your accounts.
- Review project progress and status reports to ensure that communication lines are clear and risks are being mitigated in a timely fashion
- Source and create aggregate reporting as needed to effectively communicate and align stakeholder groups across accounts.
- Implement effective teamwork practices by removing obstacles that prevent collaboration, embracing the value of diversity in the workforce
- Set high standards for performance through demonstration and empowerment of others
- Proactively identify and contribute to company-wide improvement opportunities.
- 5+ years of experience leading enterprise transformation initiatives that drive adoption and integration of shared services in financial services, capital markets and related verticals
- Applied experience and success with leveraging change management best practices and frameworks (e.g. ADKAR)
- 7-10 years of project portfolio, BPO and account management experience in a "trusted advisor" role and service provider capacity for medium- to large-sized businesses
- Experienced and comfortable maintaining relationships, driving outcome-focused conversations and managing expectations with C-level stakeholders
- Ability to build credibility and a rapport with company team members by consistently supporting them in client interactions while collaboratively working through issues and improvement opportunities
- Ability to respond to dynamic business conditions and maintain focus through continuous prioritization and expectation management
- Willingness to be very hands on from a data management, communication and documentation perspective with minimal administrative support
- Strong bias for action and the ability to thrive in a constantly-evolving environment at a rapidly growing company
- Familiarity with the private equity business model, including related business functions and dynamics is a plus
- Applied experience with ITIL-based service management
- Experienced in implementing ERP, CRM and / or HRIS solutions modern cloud infrastructures, and data technologies
- Experienced with developing reports and dashboards for senior leadership teams on a consistent basis
-
Personal Lines Account Manager
2 weeks ago
Texas First Bank . Insurance Texas City, United StatesJob Description · Job DescriptionMake applying EASY TFIHOUSTON to and start your resume · Join a great team and workplace Texas First Insurance has served Texans since 1925. It is a community-based independent agency with deep roots and a solid reputation in the industry. Our mis ...
-
Account Manager
1 week ago
Brown Strauss, Inc. Baytown, United StatesHeadquartered in Colorado, with locations in Utah, California, Washington, Arizona, Wisconsin, Texas and Kansas, Brown Strauss, Inc. is one of the largest distributors of wide flange beams and structural steel tubing in the United States. In addition to providing competitive comp ...
-
Account Manager
2 weeks ago
Kyle Angelle - State Farm Agent Pearland, United States**Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Opportunity for advancement · - Paid time off · - Training & development · **ROLE DESCRIPTION**: · As an Account Manager - State Farm Agent Team Member for Kyle Angelle - State Farm Agent, ...
-
Account Manager
2 weeks ago
Al Johnson - State Farm Agent Pearland, United States**Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conver ...
-
Account Manager
3 weeks ago
TeachTown Texas City, United StatesTeachTown is the leading provider of education solutions for students diagnosed with autism, developmental and intellectual disabilities, emotional disorders, and speech/language impairments. Our growing team of professionals is seeking a proven, talented, energetic, quota- carry ...
-
Account Manager
3 weeks ago
IP Texas City, United StatesLocal Candidates only, no relocation is offered for this position. · Ideal Candidate will in Dallas/Ft Worth · We have an outstanding opportunity for an Account Manager position covering the regionOur Account Managers are responsible for generating new business through customer ...
-
Account Manager
4 days ago
General Datatech Texas City, United StatesGDT employs the most talented, tenured and certified professionals in the industry. We have always maintained a customer- first business model, which has helped transform our organization into one of the industry's innovator, solution providers, and shared service experts. Be the ...
-
Account Manager
2 weeks ago
QuoteWell Texas City, United StatesThe Role · Are you passionate about building meaningful relationships and driving growth? The QuoteWell team is on the lookout for a dynamic and energetic Account Manager to join us In this role, you will focus on our customer engagement efforts, forging strong connections with ...
-
Account Manager
3 weeks ago
WEG Texas City, United StatesAbout the role: · WEG Electric Corp. has a great opportunity for a Sales Engineer/Account Manager to join our team. We are looking for someone to establish profitable growth, develop the market penetration for WEG Commercial products in the assigned territory, including building ...
-
Account Manager
1 week ago
Airswift Texas City, United StatesJob Reference · Location Texas City, Texas, United States · Industry Oil & Gas - Downstream · Function Budget / Cost Control · Job Type Contract · Date Added May 22, 2024 · Airswift is an international workforce solutions provider within the energy, process, and infrastruct ...
-
Account Manager
2 weeks ago
Sandy Cox - State Farm Agent Texas City, United StatesSandy Cox State Farm Agency, located in Center, TX has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. · If you are a motivated self-starter who thrives in a fast-paced environment, then this is y ...
-
Account Manager
1 day ago
Bryan & Bryan Inspections Pearland, United StatesThe Account Executive will be key in acquiring new business from Real Estate agents. They will serve as the primary acquisition arm of the company, responsible for the creation of new business relationships and acting as a facilitator through the first business deal with new clie ...
-
National Account Manager
2 weeks ago
TAS Environmental Services Channelview, United StatesThe National Account Manager BOSSIER CITY will be responsible for managing an established portfolio of key manufacturing and industrial clients along with new account growth, as well as work closely with M&I operational teams and other department leaders to ensure the highest lev ...
-
BioPharmaceutical Account Manager
3 weeks ago
BioSpace, Inc. Texas City, United StatesJob Details · Territory: Houston West, TX - Neurology · Target area for territory is Houston - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Western Houston, Tomball, College Station, Suga ...
-
Corporate Account Manager
3 weeks ago
Nexeo Plastics Texas City, United StatesRemote, Texas (US-TX) United States (US) · Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asi ...
-
Strategic Account Manager
3 weeks ago
Puma Texas City, United StatesYOUR MISSION · Overview · Responsible for the representation and sale of Puma products with Key Accounts based upon brand priorities for each account while managing, developing, and building upon sustainable and profitable business. Position will be Remote Texas · Responsibili ...
-
Sr. Account Manager
3 weeks ago
Solera, Inc. Texas City, United StatesAccount Manager - MMB - Virtual US · The Role · The Account Manager will be responsible for Drive profitable net growth via Retention and Growth of MMB customers. Uncover and understand customer goals and challenges and establish appropriate Omnitracs products as the best solut ...
-
Sales Account Manager
6 days ago
Shell Texas City, United StatesPosition Purpose · If you are a driven sales professional who enjoys growing the business with a track record for delivering strong performance results, the Market Account Manager role will provide you the opportunity to support the B2C Lubricants Sales team to achieve its growth ...
-
Territory Account Manager
4 weeks ago
Hulcher Services Texas City, United StatesTerritory Accounts Manager - Agriculture - DFW · Territory Accounts Manager - Agriculture Division - DFW · Hulcher Resources' Agricultural Division is a specialized branch of the company dedicated to providing essential services to the agricultural industry. Hulcher leverages i ...
-
Sales Account Manager
3 weeks ago
GATEWAY SERVICES, INC. Texas City, United StatesJob Overview · The Sales Account Manager, reporting to the Regional Sales Manager, plays a pivotal role in acquiring new business and nurturing existing customer relationships. As a vital member of the sales team, this role focuses on strategic planning, administration, and opti ...
Senior Account Manager - Texas City, United States - The Resource Collaborative
Description
Senior Account Manager - Capital MarketsResponsibilities:
Enterprise Transformation & Change Management