- Working closely with multiple business areas to deliver on high volume projects
- Ensuring the highest levels of productivity, service, and customer satisfaction
- Coordinating and facilitating customer communication for some of top tier client onboardings
- Overseeing multiple aspects of current onboarding projects
- Participating in discussions related to process improvements and collaborating with team members to do the same
- Partnering with sales and customers to ensure proper expectations are set
- Acting as a resource for escalated customer communication
- Communicating updates relating to onboarding projects to the team
- At least 2-3 years of customer service experience
- Ability to multi-task and prioritize multiple projects of high importance
- Effective written and verbal communication skills
- Proficiency with MS Office, especially Excel
- Proven ability to lead peers through actions and influence
- Superb organizational and time management skills
- Strong analytical and problem-solving skills
- An understanding that his/her success is interdependent with the success the team
- Ability to thrive in a high volume, deadline driven environment
- Attention to detail
- Management experience in a fast-paced administrative environment
- Legal compliance experience
- Business to business customer service experience
- Salesforce experience a plus
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Compliance Onboarding Project Manager - Wilmington, United States - Corporation Service Co
Description
Compliance Onboarding Project ManagerAny CSC United States Location (Onsite)
Monday-Friday, 9am-6pm
The Compliance Onboarding Project Manager partners with our compliance teams, sales teams and others to ensure a smooth transition for new clients of CSC'S Registered Agent, Annual Reports, and Business License services.
As a Project Manager, you will be responsible for the oversight of large scale onboarding projects to meet service level agreements and customer commitments.
A successful candidate in this role is highly organized and self-motivated with a strong customer focus.Some of the things you will be doing:
Preferred Qualifications:
