Project Manager - Glen Mills, United States - SSRS
Description
Project Manager (Telephone Data Collection)
At SSRS, the work we do has an impact.
We give people the chance to be heard by conducting quantitative and qualitative research on a variety of topics including current events, health care, customer satisfaction, politics, media usage, sports, and more.
Our team of critical thinkers has genuine enthusiasm for our work and a shared goal to connect people through research.
Key Responsibilities:
Project Planning and Execution
- Coordinate and execute projects within the defined timelines and budget.
- Monitor project progress, identify potential issues, and implement solutions.
- Lead and coach a team of remote phone interviewers to meet performance metrics and goals.
- Conduct regular performance reviews and implement improvement plans when applicable.
- Participate in interviewing new team members as needed.
- Communicate project updates and performance metrics to stakeholders.
- Address stakeholder concerns and work towards building strong relationships.
- Monitor quality assurance to ensure service excellence.
- Analyze call data and system performance and address any issues.
- Ensure compliance with industry standards and regulations.
- Identify opportunities for process improvements and implement solutions.
- Analyze call data to identify trends and/or opportunities for improvement.
- Present findings to senior management and recommend strategic changes.
- Provide support to interviewers for telephone systemrelated issues.
- Collaborate with IT to address technical issues, upgrades, and integrations.
- Deliver training programs for staff as needed.
- Other duties as assigned.
Position Requirements:
- Undergraduate degree in a related field or equivalent combination of education and work experience.
- Past work experience in a call center leadership role, highly preferred.
- Desire to make an impact and grow in an exciting, fastpaced environment with renowned industry professionals.
- Proven organizational skills and ability to handle multiple projects while preserving attention to details.
- Proficiency in Microsoft products, particularly Excel.
- Professional attitude and strong interpersonal skills.
- Excellent professional communication skills, both written and verbal.
- A Passion for Data and highquality public opinion research.
JOB
SCHEDULES AVAILABLE
FT SUPER DAY
M-F, 11AM-7PM EST
FT SUPER DAY
M-F, 11AM-7PM EST
FT SUPER MID
M-F, 1PM-8PM EST
FT SUPER EVENING (M-F)
M-F, 4PM-12AM EST
FT SUPER EVE/WKND
THURS-FRI, 3PM-12AM;
SAT:
10AM-9PM,
SUN:
10AM-9PM EST
FT SUPER EVE/WKND
THURS-FRI, 3PM-12AM;
SAT:
10AM-8PM,
SUN:
10AM-8PM EST
Our goal is to promote diversity, creativity, and flexibility across our teams while strengthening problem-solving abilities and collaboration.
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