Data Collection Coordinator - Glen Mills, United States - SSRS

SSRS

Verified Company

Glen Mills, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Data Collection Coordinator
At SSRS, the work we do has an impact.

We give people the chance to be heard by conducting quantitative and qualitative research on a variety of topics including current events, health care, customer satisfaction, politics, media usage, sports, and more.

Our team of critical thinkers has genuine enthusiasm for our work and a shared goal to connect people through research.

We get excited about the inherent problem solving involved in survey-based research, and our process fosters transparency through collaboration.

Key Responsibilities:

Project Planning and Execution

Advocate for TelOps best practices and preferences at project planning stage including research for the RFQ process

Team Management

Produce shift schedule and coordinate resources to meet TelOps goals
Coordinate and communicate vendor partner hours and objectives
Act as a backup for TelOps Data Collection Manager

Client Relations

Act as a TelOps liaison between Client Services, DP, and other internal and external stakeholders

Quality Assurance

Administer/audit endtoend quality assurance program and recommend process improvements

Data Analysis and Reporting

Keep uptodate on industry trends regarding sample usage and project setup
Deepdive analysis on incidence, introduction effectiveness, and call flow and produce recommendations to Client Services/DP

User Support and Training

Maintain TelOps onboarding and training materials and agenda
Oversee Interviewer coaching and accountability programs
Other duties as assigned.

Position Requirements:

Undergraduate degree or equivalent combination of education and work experience.
Desire to work in an exciting, fastpaced environment with renowned industry professionals.
Proven organizational skills and ability to handle multiple projects while preserving attention to details.
Proficiency in Microsoft products, particularly Excel.
Professional attitude and strong interpersonal skills.
Excellent Communication skills, both written and verbal.
A Passion for Data and highquality public opinion research.

Our goal is to promote diversity, creativity, and flexibility across our teams while strengthening problem-solving abilities and collaboration.