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    Seasonal Customer Experience Representative - Richmond, United States - Indigo Books & Music

    Indigo Books & Music
    Indigo Books & Music Richmond, United States

    1 week ago

    Indigo Books & Music background
    Description

    **Seasonal Customer Experience Representative**

    **Contract | Richmond, BC**

    **Job Description**

    You help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and our mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience and you influence your customers through the stories you tell; connecting them to our brand.

    **Talent:**

    Holds self and others accountable

    Owns self-development and provides continuous feedback to colleagues and Leadership Team

    Shares Ideas with Leadership Team on how to improve the employee and customer experience

    **Cultural Ambassador**

    Role models Indigo's High Performance Characteristics

    Inspires a customer-centric culture in stores bringing to life Indigo's mission of creating joy and enriching lives

    Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers

    Seeks information regarding new products, promotions and programs

    Contributes to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

    Takes accountability to respond to customer feedback in a timely manner

    **Goals and Objectives**

    Aligns with store leadership on goals and objectives for the fiscal year

    Supports team to drive best-in-class employee engagement and net promoter scores

    Ensures Visual Standards are followed and maintained

    **Qualifications**

    Experience in specialty retail or a retail environment preferred but not required.

    Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

    Demonstrated commitment to creating an exceptional employee and customer experience

    Ability to be mobile on the sales floor for extended periods of time

    Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

    Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)

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