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    Field Services Engineer - New York, United States - Bayforce

    Bayforce
    Bayforce New York, United States

    3 weeks ago

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    Description
    We are seeking a highly skilled Lead Field Services Engineer to join our dynamic team.

    The Lead Field Services Engineer will serve as the primary escalation point for Field Services Engineers (FSEs) across a diverse range of end-user areas, including AV initiatives, desktop support, printer support, Active Directory troubleshooting, onboarding issues, and more.

    Additionally, this role will provide premium technical support to our C-suite and Senior Vice Presidents (SVPs), ensuring seamless operation of their technology needs.


    Responsibilities:
    Act as the escalation point for Field Services Engineers (FSEs) in resolving complex technical issues across various end-user areas.
    Provide white-glove technical support to C-suite executives and SVPs, delivering timely solutions to their technology challenges.
    Proactively address and resolve technical issues, ensuring minimal disruption to end-user productivity.
    Collaborate with cross-functional teams to implement and maintain AV initiatives, desktop support solutions, printer configurations, and Active Directory management.
    Perform troubleshooting and diagnosis of hardware, software, and network issues, ensuring efficient resolution.
    Assist in the onboarding process of new employees, ensuring smooth integration into our technology ecosystem.
    Maintain up-to-date knowledge of technology trends and advancements to provide informed recommendations and solutions.


    Qualifications:
    Bachelor's degree in Information Technology, Computer Science, or related field preferred; Associate Degree required.
    8-10 years of experience as a Field Services Engineer, with a proven track record of providing exceptional technical support.
    Strong proficiency in Windows 10/11, iOS, printer configurations, and Active Directory management.
    Experience supporting senior executives, with excellent communication and interpersonal skills.
    Relevant certifications such as MCSE, SCCM, ITIL Foundation, etc. preferred.
    Proactive mindset with a customer-centric approach to problem-solving.
    Ability to work on-site five days per week; flexibility to accommodate occasional off-hours support when necessary.
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