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    IT Services Engineer - New York, United States - Diligente Technologies

    Diligente Technologies
    Diligente Technologies New York, United States

    1 week ago

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    Description
    :

    Position Title
    Senior Engineer, IT Services Engineering

    As a Senior Engineer in IT Services Engineering, your expertise will include a strong focus on

    Atlassian Data Center Products JIRA & Confluence development and administration as well a strong proficiency in scripting languages.

    • Design, build, implement and support new features and enhance existing ones
    • Daily administration of users including onboarding, offboarding, licensing and access
    • Troubleshooting and resolve issues related to all IT Services tools/platforms, configuration, and apps
    • Partner with Business Analyst, Business & Technical Stakeholders, Architect, and / or fellow engineers to determine the best way to meet business requirements
    • Review Code for others on the teams and provide thoughtful feedback
    • Proactively monitor and improve functionalities & capabilities, technical performance, supportability, security, and stability of all IT Services owed platforms
    • Participate in technical discussions with fellow engineers
    • Participate in production support and monthly code deployment activities
    We would love to hear from you if...

    • 5+ years' Software Developer experience
    • Senior level understanding and hands-on experience with
    :

    o Installation, configuration, development, and administration in Atlassian Data Center products, specifically JIRA and Confluence
    o Experience hosting, scaling, and managing Atlassian products in Azure Cloud.
    o Integrating Atlassian products with other systems using APIs.
    o Experience with Atlassian Query Language (JQL) for complex search and reporting.
    o Understanding of user management, permissions, and security in Atlassian products.
    o Evaluating, deploying, and maintaining Atlassian Marketplace apps and plugins.
    o Scripting languages such as Python, Bash, or PowerShell for automation tasks

    • Mid-level understanding and experience with
    :

    o Performance tuning and scaling of Atlassian products in a large enterprise environment.
    o Familiarity with database technologies, specifically those compatible with Atlassian products like PostgreSQL, MySQL, Oracle, etc.
    o Knowledge of backup and disaster recovery planning for Atlassian products in Azure Cloud.
    o Experience with version control systems like Git.
    o Proficiency in Scrum/Agile practices such as sprint planning, daily stand-ups, sprint reviews, story grooming and retrospectives.

    • Quality & Testing
    :

    Writing production-ready code, understanding the testing pyramid, debugging, observability.

    • Software Design & Architecture
    :

    Understanding team's domain, aligned code design, utilizing abstractions, and code isolation effectively.

    • Security
    :

    Approaching all engineering work with a security lens, actively looking for vulnerabilities.

    • Delivery & Self-Organization
    :

    Incremental value delivery, work breakdown, prioritization, dealing with ambiguity, reliability, economic thinking.

    • Feedback, Communication, Collaboration
    :

    Delivering and receiving feedback, effective communication, knowledge sharing, teamwork, relationship building, handling disagreement.

    • Strategic Impact
    :

    Understanding of business acumen, strategy, product thinking.

    • Education
    :

    Bachelor's or equivalent experience in Computer Science, Engineering, or Information Technology.
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