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Client Services Representative
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Member Services Representative
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customer service representative
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Customer Service Representative
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Patient Services Representative - Crown Point, United States - Bridgeview Eye Partners
Description
Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Check-out staff bill charges, file insurance claims, and collect patient copays due.
Starting wage of $14 - $15 per hour, based on previous experience6.5 paid holidays per yearEmployee Referral ProgramGrowth and wage increase through company paid certification program
POSITION SUMMARY:
The primary focus of Patient Services Check Out staff is to provide exceptional patient care and promote practice success throughout each function of the position, ensuring all patient and exam information is correct for posting, verifying and maintaining accurate reporting, and delivering positive patient communication
ESSENTIAL RESPONSIBILITES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Uphold the MWEC standards through exceptional customer serviceGreet patients in a friendly, professional mannerEfficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHRPerform end of day tasks, including balancing cash drawer, processing daily deposits, verifying/correcting data from identified reports, and submitting End-of-Day packet to manager for verificationMonitor patient flow throughout the office, properly communicating delaysRespond to patient inquiries about billing, procedures, policies and available servicesEvaluate and support implementation of new technology and equipmentProvide a safe and clean office environmentMaintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)Monitor MWEC processes to ensure compliance with the organization's policies and with the guidelines set by relevant regulatory agenciesDemonstrate a commitment to Standards of Care and Vision for Life principlesPerform other duties and assume various responsibilities as determined by the office manager and doctor(s)
SUPPLEMENTARY RESPONSBILITIES:
Depending upon the patient volume and/or patient flow, you may be required to perform the following tasks.
Collect patient medical history and enter data into EHRRespond to patient inquiries regarding medical procedures and medication regimensEDUCATION AND/OR EXPERIENCE:
High school graduate, or equivalentAbove average knowledge in health science, math, and Microsoft Office (Word, Excel)
Previous medical office experience and knowledge in medical coding/billing is preferredPHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
Physical Activity: Talking, Hearing
Physical Requirements:
Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
PERSONAL DEVELOPMENT:
Staff members are required to meet training expectations within the initial 90-day orientation period.
This training includes instructional sessions on medical coding/billing, mechanical equipment, optical math, optical physics, and job-specific responsibilities, along with education on basic optical terminology and ocular diseases.
Obtaining certification in optometric field is encouraged. MWEC will provide assistance to all employees eligible for the Employee Career Development Program.
