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Account Manager - Traverse City, United States - Consolidated Electrical Distributors
Description
Summary
Job title: Account Manager
Job ID:
Department: Traverse City - APE
Location: MI-Traverse City
Description
Summary:
We are looking for an Account/Project Manager to own multiple customers books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.
Reports to: Branch Manager
Minimum Qualifications:
+ Previous customer service and/or administrative experience is required (1+ years strongly preferred) retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well
+ Computer proficiency is required
+ Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential
ADDITIONAL PROFICIENCIES
+ Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency
+ Must have stellar communication skills, both written and verbal
+ Must be organized, possess strong problem-solving skills
+ Must show initiative, self-motivation, perseverance
Preferred Qualifications:
+ Bachelor's degree in related field
+ OR 2 years industry experience
Working Conditions:
Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel both by car and by air.
Supervisory Responsibilities: Yes
Essential Job Functions:
+ Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.
+ Write up customer orders, engage in pricing and availability discussions.
+ Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
+ Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
+ Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
+ Provide customer service to walk-in retail customers; handling cash/credit sales transactions.
+ Telephone sales support answer customer questions, take orders, give directions, route calls, take messages.
+ Prepare/pick sales orders in support of the warehouse team.
+ Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
+ Other duties as assigned
CED is an Equal Opportunity Employer - Disability | Veteran
Other Compensation:
The following additional compensation may be applicable for this position:
+ Commission
+ Bonus
+ Profit Sharing
Benefits:
Benefits available for this position are:
+ Insurance - Medical, Dental, Vision Care for full-time positions
+ Disability Insurance
+ Life Insurance
+ 401(k)
+ Paid Sick Leave
+ Paid Holidays
+ Paid Vacation
