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Traverse City

    Housekeeping Manager - Traverse City, United States - Grand Beach and Sugar Beach Resorts

    Grand Beach and Sugar Beach Resorts
    Grand Beach and Sugar Beach Resorts Traverse City, United States

    1 week ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    Responsible for the daily operations of Housekeeping, Public Areas, and Laundry. Directs and works with employees to verify property guest rooms, public space, and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction.

    Responsibilities

    Oversee daily department operations and verify compliance with all policies, standards, and procedures

    • Set daily performance goals for the team
    • Inspect guest rooms and public space to ensure areas are clean and well maintained
    • Inventory stock to verify adequate supply, order as needed
    • Create weekly schedule based on business demand, track employee time and attendance
    • Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met; hire as needed
    • Train, supervise, and support employees on Hazard Communication, Bloodborne Pathogens, and Bed Bugs
    • Conduct departmental meetings and continually communicate a clear, consistent message to achieve goals
    • Participate in the development and implementation of corrective action plans to improve guest satisfaction
    • Maintain performance management program to ensure employees are regularly evaluated, trained, and coached
    • Guide and motivate employees to provide excellent customer service
    • Resolve guest complaints and accommodate reasonable requests
    • Manage situations that arise during Manager on Duty shift

    Qualifications

    Skills/Abilities

    • Active Listening
    • Management
    • Social Perceptiveness
    • Oral Expression

    Education and Experience

    • A minimum of 1-year supervisory experience in hospitality or a related field

    Physical Requirements

    • Prolonged periods standing, walking, and frequently pulling, pushing, and bending
    • Must be able to lift and carry up to 25 pounds at times
    • Must be able to move for up to 12 hours during shift
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