Front Desk Agent - Traverse City, United States - Park Place Hotel

Park Place Hotel Traverse City, United States

1 week ago

Description

**Job Summary**: We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guests accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. **Benefits**

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

**Responsibilities**

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

**Qualifications**

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role

Experience with hotel reservations software, like OnQ or Opera

Customer service experience

Excellent communication and organizational skills

At Regency Hotel Management, hospitality is who we areand what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us *We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* **Apply for Front Desk Agent**

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