-
Account Manager
1 week ago
Dupont Sunnyvale, United States OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
-
Account Manager
10 hours ago
xevIT Palo Alto, United StatesDu hast Leidenschaft für digitale Infrastruktur und Vertrieb? Wir suchen einen Account Manager (m/w/d) – Werde Teil unserer Reise · Als einer der führenden europäischen IT-Spezialisten für Netzwerke, Cybersicherheit und Cloud leistet Conscia ihren Beitrag zu einem sicheren und z ...
-
Account Manager
11 hours ago
Array San Ramon, United StatesPosition: Account Manager · Location: Remote (With the ability to travel nationwide as needed) · Experience: Previous experience in a "hunting" sales position, to include prospecting for new business required; Previous experience working in a service industry OR staffing indust ...
-
Account Manager
1 week ago
CRG Danville, United StatesAccount Manager · Are you looking for a new role within sales operations that will provide the opportunity to lead a team and showcase your client service skills? This Account Management role could be a great fit for you The Account Manager will serve as the main liaison for assi ...
-
Account Manager
3 weeks ago
CRG Danville, CA, United StatesAccount Manager · Are you looking for a new role within sales operations that will provide the opportunity to lead a team and showcase your client service skills? This Account Management role could be a great fit for you The Account Manager will serve as the main liaison for ass ...
-
Technical Account Manager
4 days ago
Five9 San Ramon, United StatesJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Living our values everyday results in our team-first culture and enables us to innovate, grow, and thriv ...
-
Technical Account Manager
3 weeks ago
Five9 San Ramon, United StatesJoin us in bringing joy to customer experience. · Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Living our values everyday results in our team-first culture and enables us to innovate, grow, and thr ...
-
Technical Account Manager
3 weeks ago
Five9 San Ramon, United StatesJob Description · Job DescriptionJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Living our values everyday results in our team-first culture and enable ...
-
Technical Account Manager
3 days ago
Five9 San Ramon, United States· Want to apply Read all the information about this position below, then hit the apply button. · Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Livin ...
-
Account Manager
1 week ago
Dupont Sunnyvale, United States OTHERChez DuPont, nous travaillons sur des choses qui comptent ; qu'il s'agisse de fournir de l'eau potable à plus d'un milliard de personnes sur la planète, de produire des matériaux essentiels aux appareils technologiques de tous les jours, tant pour des smartphones que pour des véh ...
-
Account Based Marketing Manager
2 days ago
Five9 San Ramon, United StatesJob Description · Job DescriptionJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Living our values everyday results in our team-first culture and enable ...
-
Presales & VAR Account Manager
1 day ago
Intcomex Vallejo, United StatesPresales & VAR Account Manager page is loaded · Presales & VAR Account Manager · Apply · locations · MX-Vallejo · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · JR5277 · En Intcomex estamos comprometidos en traer pasión al negocio y foco e ...
-
Personal Lines Account Manager
2 weeks ago
Gail Mirchandani Insurance Agency, LLC San Ramon, United StatesJob Description · Job DescriptionOur office is rapidly growing and we are looking to hire the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Account Manager will be responsible to provide leadership for exceptional cu ...
-
Sr Account Manager- Higher Education
2 weeks ago
Honeywell San Ramon, United StatesJoin a team recognized for leadership, innovation and diversityAs a Higher-Education Vertical Account Manager for the Honeywell Building Solutions (HBS) organization, you will be responsible for developing and maintaining long-term relationships with both new and assigned service ...
-
Accounting Manager
3 weeks ago
Ledgent Dublin, United StatesConstruction related client is looking for an Accounting Manager to help lead division. Position details: Temp to Hire · Manage staff mainly in the billing, payments, and payroll functions. · Prepare month end reports and division financial statements · Handle Collections and AR ...
-
Account Manager
5 days ago
Graybar Dublin, United StatesAre you ready? As an Account Manager, you will be the point person on key accounts. We will count on you to service these key accounts and solicit new business to maximize profitability. You will position Graybar as the primary supplier of electrical, communications, and security ...
-
Account Manager
2 weeks ago
CRG Danville, United StatesAccount Manager · Are you looking for a new role within sales operations that will provide the opportunity to lead a team and showcase your client service skills? This Account Management role could be a great fit for you The Account Manager will serve as the main liaison for assi ...
-
Financial Accounting Management
1 week ago
Apex Ventures Stanford, United StatesThe City Utilities of Zwiesel is currently seeking a Head of Financial Accounting (m/f/d) (Reference number: 03SW2024) to join our team at the earliest possible date. · This is a full-time position (39 hours per week) at the City Utilities of Zwiesel, a municipal enterprise of th ...
-
Accounting Manager
2 weeks ago
Stonebridge Companies Walnut Creek, United StatesCity, State: Walnut Creek, California · Salary Range: $72, ,500/ yearAccounts receivable, income audit, general cashier, taxes, internal controls and financial reporting. This position addresses tight deadlines and a multitude of accounting activities including general ledger pr ...
-
Account Manager, Technology
1 month ago
Kforce Inc San Ramon, United States Full timeAt Kforce, our culture of flexibility empowered by trust, technology and opportunity allows you to design your best life. Find the best path to your success by joining our award-winning East Bay team. · Our team-oriented, collaborative and high-performing environment has led to c ...
Technical Account Manager - San Ramon, United States - Parachute Technology
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
COMPANY
Parachute is among the top Managed IT Service companies in the United States, and we are driven by an unwavering commitment to excellence.
Our strong focus and investment in marketing and branding sets us apart from most MSPs (Managed Service Providers).With our core values of transparency, accountability, commitment, and teamwork, we are dedicated to a friendly and supportive work environment guided by a hands-on leadership team devoted to your success.
Our client base is comprised of a wide variety of SMBs, from professional service firms to start-up companies to non-profit organizations located throughout the greater San Francisco Bay Area.
We are headquartered in San Ramon and experiencing rapid growth, setting the stage for exciting opportunities within our organization. As we continue to grow, we seek a highly motivated and detail-oriented Marketing Coordinator to join our team.Description
We are looking to add, to our amazing team, an experienced, professional, and personable Technical Account Manager (TAM) who has prior Managed IT Service Provider experience.
This role is also known as a Strategic IT Client Account Manager.The TAM provides executive-level (CIO/CTO) leadership to our clients, helping them develop and implement high-level, innovative technology solutions to address their company objectives and industry requirements.
The TAM is a knowledgeable technology advisor with strong business savvy who is skilled in project management and exceptional customer service.
Roles & ResponsibilitiesTechnology Strategy for our Clients
Partner with our Senior Engineers and our Onsite Field Engineers to:
Establish the overall IT strategy and 2-year technology plan (including budget) for our clients. Formally present this to C-level executives and other IT contacts at our client sites.
Learn and understand our clients' industry-specific IT requirements and unique technology needs. Communicate this information to the other members of our team.
Develop innovative IT initiatives and projects to foster the growth goals and desired work environment of our clients.
Build project plans, including detailed scopes of work, hardware/software options, and the budget requirements. Present this to the client to gain approval – there is a sales aspect to this position.
Communicate project progress to the client on a regular basis and ensure the client receives project completion updates.
Analyze and review Network Assessments and Security Audit reports to identify clients' business risks in relation to technology. Develop solutions to minimize these risks. Present this information to clients during in-person Technical Business Review meetings.
Illustrate the importance and benefits of IT standardization and well-established IT processes and procedures.
Identify emerging technologies that will benefit our clients' future business needs from an IT perspective. Tailor the findings and present the information at in-person Technical Business Review meetings.
Client Relationships and Customer Service
Manage client accounts and foster a positive relationship with each.
Ensure clients are very satisfied with Parachute's services by meeting with and speaking to clients and analyzing survey results.
Handle and resolve client issues and escalations with a great deal of patience, respect, professionalism, and written follow-up.
Monitor and identify any delays in client projects and general tasks completion and communicate any delays to management and clients.
Work to minimize and eliminate delays and when applicable, proactively step in to help projects stay on time.Work closely with COO to manage the implementation of Parachute developed processes, procedures, and operational strategies. Communicate possible service-quality and/or process/procedure improvements back to COO.
Requirements
Qualifications and Skill Requirements
Oral communication:
speaks clearly and persuasively; translates technical terms in a respectful way, listens and gains clarification; responds professionally to questions; demonstrates group presentation skills; actively participates in meetings.
Written communication:
writes emails and reports clearly and concisely; edits work for spelling and grammar; varies writing style to meet the needs of the reader; takes comprehensive notes and keeps detailed records, presents numerical and technical data effectively.
Strategic planning – ability to think ahead and plan over a 1–3-year time span. Always comes prepared to internal and client meetings as well as phone/conference calls.Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; fosters group participation and other resources for issue resolution.
Business ethics - treats everyone with respect; keeps commitments; inspires the trust of others; works with business ethics and integrity; upholds Parachute's organizational values.
Education:
Required:
A bachelor's degree in a related field.
Preferred:
An advanced degree, such as an MBA, IT-related certifications, project management certifications
Experience:
Required:
Previous Technical Account Manager (or similar role/title) experience at Managed IT Service Provider
Required: 8–10 + years of related experience in related business and/or technology, including:
Strong consultative skills with a background in IT related Services offerings
Client presentations and gaining the buy-in of C-level executives
Sales and customer care within a technology-related environment
Building project plans and detailed scopes of work
Managing and monitoring projects
High-level, professional communication with C-level executives
Able to travel up to 50% of the time
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
401k + Company Matching
15 PTO days
8 – 10 paid holidays per year
Birthday PTO day
Quarterly Bonus potential
Cellular phone stipend
Variable Compensation
Salary Description
$85, ,000
#J-18808-Ljbffr