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    Customer Service Representative - West Valley City, United States - England Logistics

    England Logistics
    England Logistics West Valley City, United States

    1 day ago

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    Description

    **Customer Service Representative**

    **Department:** ECS Factoring Operations **Location:** Salt Lake City, UT

    The Customer Services Representative plays an important role in the overall success and health of our factoring portfolio. The CSR works as part of a team in a fast-paced high impact environment. The CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations and various other internal departments to resolve Client account issues or concerns.

    **Responsibilities**

    Provide superior customer service by phone and email in a timely manner

    Accountable for retaining clients

    Clear written and verbal communication with external and internal customers regarding portfolio

    Meets department goals and activity metrics

    Adherence to company policies regarding attendance, punctuality, and dress code.

    Provide effective resolution to Client issues on a consistent basis

    Ensure that Clients are given the support that is needed on a daily basis

    Making outbound and inbound phone calls

    Responding to Client emails and inquiries

    Ensuring attention to detail and accuracy

    Developing new and existing relationship

    Work with other internal departments

    Ability to prioritize and manage multiple responsibilities

    Completion of weekly commitments and goals

    **Qualifications**

    Ability to quickly learn software systems

    Proficiency in Microsoft Office (Excel, Outlook, and Adobe Acrobat)

    Ability to manage multiple operating systems

    Ability to resolve conflict in a professional manner

    Providing resolutions to problems in a time effective manner

    Attention to detail

    Ability to adapt

    Problem solving

    Career minded professional

    Strong work ethic and positive attitude

    Willing to be mentored and trained

    Excellent work ethic, aggressive and can work under pressure

    Ability to be held accountable

    Excellent customer service skills and phone mannerisms

    High School Diploma or GED

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