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    Director of Operations - San Francisco, United States - MINA Group

    MINA Group
    MINA Group San Francisco, United States

    4 days ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    Mina Group is an industry-leading hospitality group led by James Beard Award-winning chef Michael Mina. We manage more than 40 concepts across the US, partnering with numerous industry leaders including the Four Seasons, MGM hotels, JW Marriott, and Bungalow Hospitality. Our goal is to elevate the craft of hospitality by delivering one-of-a-kind memories to our guests. We will recruit and develop leaders who share our obsession with hospitality and embrace our values of empathy, adaptability, and selflessness.

    POSITION SUMMARY:

    Reporting to the company's COO/VP of Operations, the Director of Operations is responsible for overseeing and managing all aspects of restaurant operations, for both new and existing entities. This position will lead the operating restaurants' management team, and ensure that all properties achieve stated objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and sanitation. This role will work to ensure standard operating procedures, best people practices and compliance, and that service standards are consistently met at all properties.

    What you bring to the table:

    • Personal Attributes
      • Exceptional communication and organizational skills
      • Gracious spirit of hospitality
      • Intellectual curiosity and emotional maturity
      • Continually strive to develop staff in all areas of food, service education and business acumen
      • Ability to work clean, organized, and lead a team
      • Have a strong eye towards development both personal and for your team
    • Professional Attributes
      • Experience with various industry specific software; Micros, Toast, open Table, Seven Rooms, Avero and others
      • Exceptional financial acumen
      • Excellent critical thinking and problem solving skills
      • Adept at team building across both back and front of house
      • Adaptability in both your leadership style and your business approach
      • Advanced knowledge of the hospitality industry including key players in major markets
      • Desire to teach and mentor both your staff and interns
    • Basic Qualifications
      • 7-10years' experience in a fine dining high volume restaurant, with at least 5years in a leadership role
      • Hospitality degree preferred
      • Knowledge of safety and hygiene protocols
      • Working knowledge of HR practices and labor laws
      • Ability to frequently lift up to 40 pounds
      • Have the stamina to work in excess of 40 hours per week

    Travel:
    There will be extensive travel required to perform the essential job functions. Travel
    requirements will be to the discretion of Mina Group. This includes travel to certain
    restaurants for extended periods of time, to assist with manager coverage during transitions
    as well as during restaurant openings. Strong preference is given to candidates based in San Francisco or Las Vegas but other locations will be considered.

    Key Responsibilities:

    • Implement corporate operations standards and practices to maintain consistency and excellence within Restaurant Operations.
    • Oversee outlet leaders to ensure alignment with the restaurant brand, vision, and concept.
    • Train and develop leaders within operations according to MINA Group standards.
    • Collaborate with various internal departments (Finance, Human Resources, Learning & Development, PR/Marketing) for consistent messaging and communication.
    • Participate in weekly manager meetings, contributing to unit economics and performance evaluations.
    • Maintain profit and loss accountability for outlets, participate in budget planning and forecasting.
    • Ensure legal compliance with federal, regional, and local standards, conducting training on best practices.
    • Manage and mentor outlet leadership teams, fostering growth and leadership development.
    • Review financial performance indicators, labor costs, and sales strategies regularly.
    • Drive financial performance and train teams on financial acumen within operations.
    • Ensure adherence to training syllabus, HR policies, and department meetings.
    • Assist in the assessment of General Managers and management staff performance.
    • Collaborate with COO & Finance Department on budget creation and monitoring.
    • Oversee physical plant maintenance plans and restaurant cleaning standards.
    • Work with marketing agencies to execute sales/marketing initiatives effectively.
    • Manage relationships with hotel sales departments, event planners, and other partners.
    • Ensure guest database maintenance and service standards adherence.

    Salary for this role is $130,000-150,000

    Mina Group is an equal opportunity employer committed to creating a welcoming and inclusive environment. We welcome applicants from a wide variety of identities, ideas and experiences and will consider candidates with criminal histories in accordance with all local, state, and federal laws. Mina Group offers reasonable accommodations for applicants with disabilities.

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