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    Appointment Scheduler - Rockford, United States - Rockford Gastroenterology Associates

    Rockford Gastroenterology Associates
    Rockford Gastroenterology Associates Rockford, United States

    2 weeks ago

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    Description
    OVERALL SUMMARY:

    The appointment scheduler is responsible for all office and outpatient scheduling with an emphasis on thorough follow-through.

    DUTIES AND RESPONSIBILITIES:
    • Schedules patient appointments for office and outpatient hospital for all physicians and nurse practitioner.
    • Carries out discharge instructions from hospital rounds cards.
    • Works directly with individual physicians and nurses regarding add-ons, rescheduling, and emergent patients.
    • Interacts in a cooperative and flexible manner with patients, physicians, front desk, hospital scheduling secretaries, and all other RGA departments.
    • Reacts in a calm and responsive manner whenever rescheduling occurs.
    • Becomes knowledgeable concerning patient's symptoms and develops the ability to identify instances when a nursing assessment is needed.
    • Become knowledgeable and proficient with computer scheduling.
    • Develop a thorough understanding of diagnostic tests and procedures being scheduled in order to give appropriate patient instructions.
    • Develop a thorough understanding of the total scope of the practice to include both office and hospital.
    • Communicate scheduling changes to all necessary personnel at both hospital and office.
    • Recognize the need for and request assistance for m the patient care coordinator or the patient care manager for difficult scheduling needs.
    • Perform other duties as required.
    Requirements

    QUALIFICATIONS:
    • High school graduate.
    • Present a neat professional appearance.
    • Create a good impression as a friendly, empathetic, composed and efficient individual on the phone and in face-to-face contact with patients.
    • Demonstrate reliability, a pleasant attitude and a willingness to perform the duties required.
    • Demonstrate effective communication with physicians and co-workers.
    • Able to maintain and comply with patient confidentiality and integrity policy on all matters.
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