Lead Scheduling Specialist - Rockford, United States - UW Health Carbone Cancer Center Rockford
Description
Office/Clerical Support- UW Health Carbone Cancer Center Rockford
- MEDICAL ONCOLOGY
- Full Time
- Day Shift 7:30A4:00P, 8:00A4:30P, 8:30A5:00P
Carbone Cancer Center:
Schedules appointments with efficiency and optimal customer service in a fast-paced and challenging environment. Oversees provider and clinic templates and ensures accuracy of scheduling templates. Oversees maintenance of referral and incoming call baskets within Healthlink. Oversees onboarding and training of Oncology scheduling specialists. Ensures compliance with scheduler standard work and scheduling guidelines over clinic schedules. Facilitates access by ensuring referrals are scheduled within determined timelines
Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives.
EDUCATION/TRAINING:
Associates Degree preferred with an emphasis on healthcare. At least three years experience scheduling outpatient testing required.
Carbone Cancer Center:
Associates Degree preferred with an emphasis on healthcare. At least 2 years of Customer Service experience required, preferably in a healthcare setting or with medical claims insurance. Knowledge of medical terminology and anatomy/physiology preferred.**
LICENSURE/CERTIFICATION:N/A
EXPERIENCE/SKILLS/ABILITIES:
Must be detail oriented and well organized. Requires ability to multitask in a high call volume, very technical and diverse environment. Position requires strong analytical and critical thinking skills. Effective communication & listening skills required.
Excellent interpersonal and customer service skills with ability to interact with all levels of staff, ppatients, and diverse population required.
Knowledge of medical terminology required. Ability to type 35 wpm required. Previous computer experience required.Successful completion of annual job specific competencies and skill verification tools required.
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer.
Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.
Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.
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