- Bachelor's degree in business administration, marketing, or related fields.
- Minimum 10 years of experience in customer experience leadership, preferably in a luxury market.
- Demonstrated senior leadership experience in customer experience or related fields.
- In-depth knowledge of customer experience strategies, best practices, and emerging technologies.
- Strong leadership qualities, with the ability to inspire and motivate diverse teams.
- Excellent communication and interpersonal skills for effective stakeholder engagement.
- Analytical mindset, capable of leveraging data and insights to drive continuous improvement.
- Strategic thinking and problem-solving abilities focused on achieving business objectives.
- Deep commitment to customer service excellence and empathy.
- Proven crisis management and escalation handling experience.
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Customer Experience Administrator
3 weeks ago
CCS Houston, United StatesOverview: · Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If y ...
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Director Customer Experience
2 weeks ago
Empower Pharmacy Houston, United StatesPosition Summary: · As the Director of Customer Experience at Empower, you are poised at the forefront of orchestrating outstanding experiences that resonate with our customers at every interaction. This pivotal role empowers you to spearhead transformative initiatives that redef ...
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Customer Experience Associate
3 weeks ago
Northstar Memorial Group Houston, United StatesNorthStar Memorial Group is seeking a Customer Experience Associate at NorthStar Memorial Group Home Office in the Houston Galleria area. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're ...
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Customer Experience Representative
2 weeks ago
OCTAGOS HEALTH, INC. Houston, United StatesResponsibilities · Lead the Octagos Health Onboarding program for the agency · Prep for, conduct, and follow up on training sessions with onboarding clients · Manage between 20+ onboarding clients at a time · Activate onboarding process based on KPIs · Provide detailed call notes ...
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Customer Experience Specialist
2 weeks ago
Percepta Houston, United States**Requisition Title**: : Customer Experience Specialist - Inquiry (03VMT) · US-TX-Houston · **Description**: · Summary · The Customer Experience Specialist - Inquiry (CXSI) will work with customers to earn and retain their loyalty by quickly and accurately addressing their inquir ...
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Customer Experience Specialist
3 days ago
MacGREGOR Houston, United States**Customer Experience Specialist**: · - MacGREGOR- Houston, TX · **Salary: $48-50k/year** · **Who is MacGREGOR?** · MacGREGOR is a world-leading provider of sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions, all _designed to ...
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Seasonal Customer Experience Specialist
3 weeks ago
The Peach Truck - Houston Houston, United StatesJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, an ...
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Vice President, Customer Experience
2 weeks ago
Empower Pharmacy Houston, United StatesPosition Summary: · As Vice President of Customer Experience (CX) at Empower, you're embarking on a transformative journey to shape the future of healthcare interactions. This pivotal role places you at the heart of our mission, empowering you to forge meaningful connections and ...
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Customer Experience Specialist- Fulfillment
1 week ago
Woodforest National Bank The Woodlands, United States**Customer Experience Specialist · - Fulfillment**-**063418** · **Description** · Take the next step toward your new career today · Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Wood ...
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Svp, Head of Customer Experience Platforms
3 days ago
Corebridge Financial Houston, United StatesWho we are · Corebridge Financial helps people make some of the most meaningful decisions they're ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life's most difficult moments through the solutions and services we ...
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Park Environmental Equipment LTD Houston, United States**Get ready to grow with us** · Northwest Pipe Company is the nation's leading manufacturer of water infrastructure products and with over 50 years of experience, we're just getting started Our business is growing, and we're looking for great people to grow with us. We're immedia ...
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Customer Experience Admin
3 hours ago
Trublue Of West Houston Houston, United StatesCustomer Experience AdminJob OverviewThe Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and t ...
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Director Customer Experience
2 weeks ago
Bow and Arrow Holdings, LLC Houston, United StatesCompensation: $100,000 - $140,000 with profit share qualification · This is an onsite opportunity located South of Houston off of I-69 & Beltway 8 South. Candidates MUST reside in the Houston metropolitan area. · Overview: · As the Director of Customer Experience, you will lead ...
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Customer Experience Specialist
1 day ago
Percepta Houston, United StatesJob Description - Customer Experience Specialist - Concern (035CR) **Job Description** · **Requisition Title** · : Customer Experience Specialist - Concern ( 035CR ) US-TX-Houston **Description** · At Percepta, we bring first-class service across each market we support. As a * ...
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Customer Experience Professional
4 weeks ago
Smart City Houston, United States** Customer Experience Professional** · **Job Category****:** Customer Service & Contact Center Operations **Requisition Number****:** CUSTO01032 Showing 1 location **Job Details** · **Description** · ****Company Overview**** · The Customer Experience Professional contributes ...
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Customer Experience Specialist
4 weeks ago
Balfour Beatty Campus Solutions Houston, United StatesBalfour Beatty Investments - North America · Balfour Beatty Investments - North America · Customer Experience Specialist · Balfour Beatty Investments - North America · Customer Experience Specialist · Sheppard AFB, TX 76311 · Who we are · At Balfour Beatty Communities, we are ...
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customer experience ambassador
2 weeks ago
Tootsies Inc Houston, United StatesJob Description · Job DescriptionEssential Job Responsibilities · Greet and acknowledge all customers promptly to ensure a positive experience. · Constantly engage all arriving and waiting customers in conversation. · Offer to contact the customer's "regular or preferred" stylist ...
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Customer Experience Associate
1 week ago
Northstar Memorial Group, LLC Houston, TX, United StatesNorthStar Memorial Group is seeking a Customer Experience Associate for our Home Office in Houston, Texas · This position is responsible for receiving and resolving customer concerns, entering data regarding each call received, and following up with customers regarding the resol ...
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Senior Customer Experience Lead,
4 days ago
Maersk The Woodlands, United States Full timeSenior Customer Experience Lead (SCM/LCL) · Woodlands, TX · Miramar, FL · Charlotte, NC · Are You Ready to Navigate the Future of Global Trade? · Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transf ...
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Customer Experience
2 weeks ago
Freedom Financial Network Houston, United States**Customer Experience (CX) Product Owner** · **Job Description** · **The Opportunity:** · Freedom Financial Network is seeking a Customer Experience (CX) Product Owner for the Enterprise Applications Platform Team. This role provides vision, technical leadership, and overall r ...
Vice President Customer Experience - Houston, United States - Visual Comfort & Co.
Description
The Vice President of Customer Experience is responsible for optimizing the customer journey and building high-performing teams to drive organizational objectives.
Responsibilities
Develop and execute a comprehensive customer experience strategy which aligns with the company mission, vision and core values.
Define and communicate clear performance objectives and KPIs to drive team excellence.
Provide strategic leadership, aligning team efforts with organizational values. Foster a customer-centric culture, emphasizing excellence in customer experiences. Offer ongoing coaching, feedback, and performance evaluations to nurture team development. Establish robust communication frameworks to foster a supportive team environment. Identify areas for improvement through thorough analysis of customer feedback and industry benchmarks.
Collaborate cross-functionally to address customer issues and drive enhancements.
Implement cutting-edge support technologies to optimize efficiency and personalized services.
Stay abreast of industry trends to adapt strategies and maintain competitiveness. Monitor and analyze key support metrics and KPIs to drive performance improvements. Utilize data-driven insights to identify opportunities and implement strategies for enhancement. Prepare comprehensive reports and presentations for senior leadership, outlining successes, challenges, and proposed actions.
Qualifications
Position Type/Expected Hours of Work
This is a full-time position; days and hours of work are Monday - Friday, 8:00 am to 5:00 pm.
Travel requirements are anticipated for this position. domestic 25%
There are supervisory responsibilities associated with this role.