- Identifies and coordinates advocacy on behalf of Veterans, Active and reserve service members, or their Family members in a particular subject area (e.g., Military benefits).
- Determines the nature of the inquiry to provide accurate and concise answers.
- Provides information requested or refers the client to appropriate military or community resources.
- Provides prompt and empathetic communication with the customer via phone, and email.
- Become familiar with the Benefits Library at the MyArmyBenefits or MyAirForceBenefits websites.
- Respond to complex questions that require detailed research and understanding of Department of Defense (DOD) and Veteran Affairs (VA) policies and regulations.
- Documents all client interactions in a customer relationship management (CRM) program and provides researched, documented answers to callers and anyone requesting questions about military benefits.
- If applicable, be involved in facilitating retirement estimate calculations utilizing related software.
- A U.S. citizenship.
- A NACI submittal with favorable adjudication.
- A Bachelor's degree required.
- Three (3) years of experience administering benefits programs.
- An excellent verbal and written communication skills.
- A strong understanding of the Veteran Affairs benefits and compensation programs.
- Good analytical and problem-solving skills.
- An excellent time management skills with a proven ability to meet deadlines.
- The ability to be an active listener who can adapt to caller persona and adjust approach/explanations accordingly.
- To be proficient with Microsoft Office Suite or related software.
- Customer Service experience.
- To work self-sufficiently and productively in a full-time remote environment.
- Experience with Military Benefits is a plus.
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Mid-level Benefits Specialist - Washington, United States - Serco North America
Description
Position Description :
As a Mid-level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families.
This position is contingent upon your ability to maintain/transfer an active NACI clearance.
This position is 100% Remote in the National Capital Region.
In this role, you will:
Visit the following link for more information about how Serco supports our Veterans
Qualifications:To be successful in this role, you will have:
In compliance with state and local laws regarding pay transparency, the salary range for this role is $56,397.65 to $84,596.99; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
Company Overview :Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Sercos 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: If you require an accommodation with the application process please email: - or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email -
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
