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    Front Desk Supervisor - Manchester, United States - Berry Cos

    Berry Cos
    Berry Cos Manchester, United States

    3 weeks ago

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    Description
    Join the Berry Companies – Be a Part of Our Tradition and Future
    Position available at the Attitash Mountain Village, Bartlett, NH .
    The Berry Companies are a family of businesses

    led by founder and C.E.O. Joe Berry along with his senior leadership team .

    Collectively, the Berry Companies are a leading employer in the Mount Washington Valley, providing their team members with rewarding careers, and its customers with valuable experiences.

    The Berry Companies owns and manages housing and lodging for the Mt. Washington Valley, including homes, condominiums, apartments, hotel rooms, suites, and vacation rentals. It also boasts a robust vacation ownership

    program that has been a leader in that industry since its inception.

    Our Mission:
    To provide exceptional vacation experiences, and picturesque and unique properties in the Mt. Washington Valley. As a family-owned business, we enrich the lives of our team members and customers while building a strong community.

    Our Vision:


    Making our team members the number one priority and empowering them to create a world-class experience at our properties, we are renowned as the top place to work and stay in the MWV.

    We achieve our goals through a community-oriented culture.

    Our Values:
    We are now recruiting for areliableanddiligent Front Desk Supervisor


    to join our team to provide our vacation owners and guests outstanding service and leadership to our front desk team.

    As a

    Front Desk Supervisor , you will:

    Respond to guest needs and work through guest issues in a professional and timely manner to meet the resort's Revinate standards of service excellence and Net Promoter Score.

    Supervise RCI booking and member status processes with RCI Coordinator(s)
    Act as next-level escalation and provide solutions to escalated guest issues.

    Observe front office staff shift performance and adherence to set policies and procedures and offer coaching and guidance as needed.

    Facilitate the onboarding and training of each new staff member according to set training standards and coordinate ongoing staff training with management.

    Oversee staff schedules and facilitate meal and rest periods.
    Work with management to draft weekly staffing schedules to ensure adequate coverage.
    Ensure that all paperwork including daily reports, daily checklists, policies, and procedures for the front office are adhered to including:
    Cash draws, cash balancing, daily deposits, Office Supplies, Key control, Gift Shop inventory, and a Supervisor's Report of Incident.
    Routinely communicate front desk needs to management and provide recommendations and feedback regarding front desk operational performance.
    Provide coverage for emergencies, staff call-outs, and as directed or assigned by department management.
    Remain highly visible and available to staff and guests throughout the shift.
    Act as Manager-On-Duty as directed or assigned by department management.
    And perform other duties as assigned.

    What We Expect From You:
    Must have a Valid Driver's License.
    A minimum of 2 years of customer service experience (hospitality experience preferred.)
    A minimum of 1 year of supervisory experience.
    Strong problem-solving/conflict-resolution skills.
    Proficient in time management; the ability to organize and manage multiple priorities.
    Ability to take initiative and effectively adapt to changes.
    Excellent verbal and written communication skills.
    Ability to work independently and without supervision.
    Ability to remain calm under pressure.
    Able to stand for most of each shift.
    Able to lift a minimum of 25 pounds and go up/down multiple sets of stairs.

    What's In It For You:

    Pay:
    $18 – $20/Hour

    Paid Training
    Competitive Compensation
    A Company that Supports Work/Life Balance
    Employee Discounts
    Lodging & Travel Discounts
    Paid Time Off
    Support for Community Involvement
    Company & Department Celebrations
    Career Development and Opportunities for Advancement
    401(k)
    401(k) Matching
    Health Insurance
    Life Insurance
    Vision Insurance
    Tuition Reimbursement
    Direct Deposit

    When you work for the Berry Companies at the Eastern Slope Inn and Attitash Mountain Village, you become part of a long and successful tradition of hospitality in Mount Washington Valley.


    https:
    //berry-For more information, please contact Brenda Byron, Berry Companies Human Resources Administrator, at x6433 or email her at - .
    Apply Online

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    Have you ever been employed with us?
    Yes

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    Are you legally eligible for employment in the United States?
    Yes

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    Are you over 18?
    Yes

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    What type of work are you looking for?
    Full Time

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    Are you available to work (select all that apply):

    #J-18808-Ljbffr

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